chapter 1

Question 1

_______the quality of having experience, knowledge, and good judgement; the quality of being wise

Answer 1

wisdom

Question 2

understanding obtained through the process of experience or appropriate study

Answer 2

knowledge

Question 3

A ____is generally a statement representing truth about a subject matter or domain

Answer 3

fact

Question 4

A __________ is a rule that describes a sequence of actions

Answer 4

procedural rule

Question 5

A ______ is a rule of thumb based on years of experience.

Answer 5

heuristic

Question 6

_______ implies the capability to acquire and apply appropriate knowledge.

Answer 6

Intelligence

Question 7

_____ indicates the ability to store and retrieve relevant experience according to will.

Answer 7

Memory

Question 8

_____ represents the skill of acquiring knowledge using the method of instruction/study.

Answer 8

Learning

Question 9

_______relates to the understanding that we develop through our past actions.

Answer 9

Experience

Question 10

_______ refers to the natural and mostly unreflective opinions of humans.

Answer 10

Common sense

Question 11

Knowledge can be viewed as

Answer 11

subjective or objective stance

Question 12

The subjective view represents knowledge using two possible perspectives

Answer 12

as a state of mind or as a practice.

Question 13

objective view represents knowledge in three possible perspectives:

Answer 13

as an object, as access to information, or as a capability

Question 14

According to the ________ reality is socially constructed through interactions with individuals (Schultze 1999). and
Knowledge is viewed as an ongoing accomplishment that continuously affects and is influenced by social practices .

Answer 14

subjective view

Question 15

perspective considers knowledge as being a state of an individual’s mind.
Organizational knowledge is viewed here as the beliefs of the individuals within the organization.

Answer 15

knowledge as a state of mind

Question 16

knowledge is also considered as subjective but it is viewed as being held by a group and not as being decomposable into elements possessed by individuals.

Answer 16

Knowledge as practice

Question 17

According to the ________, reality is independent of human perceptions and can be structured in terms of a priori categories and concepts (Schultze 1999).

Answer 17

objective view

Question 18

perspective considers knowledge as something that can be stored, transferred, and manipulated.

Answer 18

knowledge as object

Question 19

knowledge is viewed as something that enables access and utilization of information

Answer 19

knowledge as access to information

Question 20

knowledge is viewed as perspective focus on the way in which knowledge can be applied to influence action.

Answer 20

knowledge as capability

Question 21

list 3 types of knowledge

Answer 21

individual, social and causal

Question 22

kinds of knowledge

Answer 22

Deep knowledge, Shallow Knowledge, Knowledge as Know-How and Reasoning and Heuristics

Question 23

types of reasoning

Answer 23

formal and reasoning by analogy

Question 24

Knowledge acquired through years of proper experience.

Answer 24

deep knowledge

Question 25

Minimal understanding of the problem area.

Answer 25

shallow knowledge

Question 26

Accumulated lessons of practical experience.

Answer 26

knowledge as know-how

Question 27

This indicates relating one concept to another.

Answer 27

reasoning by analogy

Question 28

This indicates reasoning by using deductive (exact) or inductive reasoning.

Answer 28

formal reasoning

Question 29

_______ is new knowledge is generated by using previously specified knowledge.

Answer 29

deductive reasoning,

Question 30

_________ implies reasoning from a set of facts to a general conclusion

Answer 30

Inductive reasoning

Question 31

________ implies a type of knowledge that almost every human being possess in varying forms/amounts

Answer 31

Common Sense

Question 32

____ represents the understanding of how to carry out a specific procedure.

Answer 32

Procedural knowledge

Question 33

______ is routine knowledge about which the expert is conscious/aware.

Answer 33

Declarative knowledge

Question 34

_____ is highly organized, ``chunked’’ knowledge that resides mainly in long-term memory

Answer 34

Semantic knowledge

Question 35

_____ is highly organized, ``chunked’’ knowledge that resides mainly in long-term memory

Answer 35

Semantic knowledge

Question 36

________ represents the knowledge based on episodes (experimental information).

Answer 36

Episodic knowledge

Question 37

_______ usually gets embedded in human mind through experience.

Answer 37

Tacit knowledge

Question 38

______ is that which is codified and digitized in documents, books, reports, spreadsheets, memos etc.

Answer 38

Explicit knowledge

Question 39

_____ knowledge is stored in practices, organizational routines, or sequential patterns of interaction

Answer 39

knowledge in artifact

Question 40

doing what is needed to get the most out of knowledge resources known as

Answer 40

knowledge management

Question 41

Forces Driving Knowledge Management

Answer 41

Increasing Domain Complexity, Accelerating Market Volatility, Intensified Speed of Responsiveness and Diminishing Individual Experience

Question 42

__________utilize a variety of KM mechanisms and technologies to support the knowledge management processes.

Answer 42

knowledge management system