chapter 1 Flashcards
_______the quality of having experience, knowledge, and good judgement; the quality of being wise
wisdom
understanding obtained through the process of experience or appropriate study
knowledge
A ____is generally a statement representing truth about a subject matter or domain
fact
A __________ is a rule that describes a sequence of actions
procedural rule
A ______ is a rule of thumb based on years of experience.
heuristic
_______ implies the capability to acquire and apply appropriate knowledge.
Intelligence
_____ indicates the ability to store and retrieve relevant experience according to will.
Memory
_____ represents the skill of acquiring knowledge using the method of instruction/study.
Learning
_______relates to the understanding that we develop through our past actions.
Experience
_______ refers to the natural and mostly unreflective opinions of humans.
Common sense
Knowledge can be viewed as
subjective or objective stance
The subjective view represents knowledge using two possible perspectives
as a state of mind or as a practice.
objective view represents knowledge in three possible perspectives:
as an object, as access to information, or as a capability
According to the ________ reality is socially constructed through interactions with individuals (Schultze 1999). and
Knowledge is viewed as an ongoing accomplishment that continuously affects and is influenced by social practices .
subjective view
perspective considers knowledge as being a state of an individual’s mind.
Organizational knowledge is viewed here as the beliefs of the individuals within the organization.
knowledge as a state of mind
knowledge is also considered as subjective but it is viewed as being held by a group and not as being decomposable into elements possessed by individuals.
Knowledge as practice
According to the ________, reality is independent of human perceptions and can be structured in terms of a priori categories and concepts (Schultze 1999).
objective view
perspective considers knowledge as something that can be stored, transferred, and manipulated.
knowledge as object
knowledge is viewed as something that enables access and utilization of information
knowledge as access to information
knowledge is viewed as perspective focus on the way in which knowledge can be applied to influence action.
knowledge as capability
list 3 types of knowledge
individual, social and causal
kinds of knowledge
Deep knowledge, Shallow Knowledge, Knowledge as Know-How and Reasoning and Heuristics
types of reasoning
formal and reasoning by analogy
Knowledge acquired through years of proper experience.
deep knowledge
Minimal understanding of the problem area.
shallow knowledge
Accumulated lessons of practical experience.
knowledge as know-how
This indicates relating one concept to another.
reasoning by analogy
This indicates reasoning by using deductive (exact) or inductive reasoning.
formal reasoning
_______ is new knowledge is generated by using previously specified knowledge.
deductive reasoning,
_________ implies reasoning from a set of facts to a general conclusion
Inductive reasoning
________ implies a type of knowledge that almost every human being possess in varying forms/amounts
Common Sense
____ represents the understanding of how to carry out a specific procedure.
Procedural knowledge
______ is routine knowledge about which the expert is conscious/aware.
Declarative knowledge
_____ is highly organized, ``chunked’’ knowledge that resides mainly in long-term memory
Semantic knowledge
_____ is highly organized, ``chunked’’ knowledge that resides mainly in long-term memory
Semantic knowledge
________ represents the knowledge based on episodes (experimental information).
Episodic knowledge
_______ usually gets embedded in human mind through experience.
Tacit knowledge
______ is that which is codified and digitized in documents, books, reports, spreadsheets, memos etc.
Explicit knowledge
_____ knowledge is stored in practices, organizational routines, or sequential patterns of interaction
knowledge in artifact
doing what is needed to get the most out of knowledge resources known as
knowledge management
Forces Driving Knowledge Management
Increasing Domain Complexity, Accelerating Market Volatility, Intensified Speed of Responsiveness and Diminishing Individual Experience
__________utilize a variety of KM mechanisms and technologies to support the knowledge management processes.
knowledge management system
