Chapter 3

Question 1

It is a predetermined course of action intended to facilitate the accomplishment of a task, work
or mission?

Answer 1

Plan

Question 2

It is a methodical selection of a series or set of complementary actions for the purpose of
pursuing an improved position.

Answer 2

Planning

Question 3

Deciding in advance what to do, how to do it, when to do it and who is to do it.

Answer 3

Planning

Question 4

What is the importance of planning?

Answer 4

Achieve the objective of organization

Question 5

Indicators of Poor planning

Answer 5

1. Late submission of results
2. Some laboratory personnel overworked, others are underworked.
3. Some machines doing jobs that should be done by smaller machines.
4. Quarrelling

Question 6

Benefits of good planning?

Answer 6

1. Jobs turn out on time
2. Good relationship with other departments
3. Equipment in good shape
4. Materials available

Question 7

Qualities of a good planner

Answer 7

1. Good judgement, imagination,foresight and experience.
2. Ability to evaluate laboratory opportunities and hazards.
3. Proficiency in the determination of objective.
4. Ability to accept changes

Question 8

It is an ends toward which planning, organizing, staffing, leading, and controlling are aimed?

Answer 8

Objective

Question 9

It denote a general program of action implying commitment of emphasis and resources to attain broad objectives.

Answer 9

Strategies

Question 10

A general statement or understanding which guide in decision making?

Answer 10

Policies

Question 11

It is a guide to action, rather than to thinking, and they detail the exact manner in which a certain activity must be accomplished.

Answer 11

Procedure

Question 12

It is a statement of expected results expressed in numerical terms. It is also referred to as a numbered program

Answer 12

Budget

Question 13

Steps in planning

Answer 13

1. BEING AWARE OF OPPORTUNITY
2. OBJECTIVES OR GOALS
3. CONSIDER PLANNING PREMISES
4. IDENTIFY ALTERNATIVES
5. COMPARE ALTERNATIVES IN LIGHT OF GOALS SOUGHT
6. CHOOSE AN ALTERNATIVE
7. FORMULATE SUPPORTING PLANS
8. NUMBERIZED PLANS BY MAKING BUDGETS

Question 14

It is the general and qualitative statements of overall philosophy of the organization?

Answer 14

Goals

Question 15

Final and ultimate goal?

Answer 15

Mission

Question 16

It is refers to the totality of an organzation’s awareness based upon the prior observations and participations of its membership?

Answer 16

Past experience

Question 17

Maybe stated as the known or estimated expenditures for given services in a given locale or as projections of these expenditures contingent upon specific plans and anticipated development.

Answer 17

Market Potential

Question 18

These are difficulties and problems that results between those responsible for providing laboratory services and those accountable of administering overall
hospital policy.

Answer 18

Hospital or Laboratory Relations

Question 19

It serve as valuable indicators of consensus thinking within the industry and, as such, provide an important means by which one’s own thinking and practices may be influenced.

Answer 19

Laboratory Trends

Question 20

Pattern of tests requests is as useful indicator of relative value with which the physician perceives the wide range of laboratory services.

Answer 20

Medical Trends

Question 21

Events that have been already affected hospital laboratories include the legalization of unions in non-profit institution and the legislations of equal job opportunities.

Answer 21

Socio-political Trends

Question 22

It is a conceptual and deals with the sweeping of what to do?

Answer 22

Strategic Planning

Question 23

It is concerned with the identification of the mission and of those objectives that will permit its most efficient pursuit.

Answer 23

Strategic Planning

Question 24

It requires an operational or technical skill and is generally a logical responsibility of the supervisory staff

Answer 24

Tactical Planning

Question 25

The process of identifying and grouping the work to be performed, defining and delegating responsibility and authority, and establishing relationship for the purpose of
enabling the people to work most effectively together in accomplishing objectives

Answer 25

Organization

Question 26

The subordinates follow the leader who yields exclusive power to decide and enforce unquestionable obedience in his subordinates.

Answer 26

Herd Concept

Question 27

Direct delegation of authority and definition of the area of responsibility of the superior to the subordinate.

Answer 27

Man to Man concept

Question 28

The superior and the subordinates are members of the team. The relationship is no longer man to man but man to his group.

Answer 28

Social Concept

Question 29

The single most concise representation of the
organization and also provides membership of an understanding of their station and how they relate to one another.

Answer 29

Table of Organization

Question 30

What are the basic rules in scheduling

Answer 30

1. No more than five consecutive working days for each individual.
2. Provide two consecutive days off, except in the rare case where the individual prefer
   split days off
3. Within the possibilities, give the individual shift he wants. This will usually be days but a
   small number of people always prefer evening or night shifts for a variety of personal
   reasons.
4. Rotate weekend and holidays off with as much fairness as possible.
5. Post schedules at least three weeks in advance.
6. Stick to schedule as closely as possible, and make changes only when essential and only
   after discussion with other concerned.
7. Provide the opportunity for the individual to ask for a specific day off on occasion.

Question 31

The process which an existing organization undergoes that brings about changes in the size and shape of the organization structure.

Answer 31

Reorganization

Question 32

It is to encourage all personnel in the organization to accomplish whatever assignments may be given to them by management in order to achieve the objectives in the manner they were planned and organized?

Answer 32

Directing

Question 33

Entails responsibility for assuming that policies and procedures are followed? It Includes understanding and agreement with established goals and an active role
in their formulation and achievement.

Answer 33

Supervision

Question 34

It involves measuring, restraining and correcting performance to accomplish an objective as it was planned.

Answer 34

Controlling

Question 35

Controlling by means of personal supervision and
utilization control checks consisting of procedures for any given task or function

Answer 35

Pre-action control

Question 36

Controlling as the task or function is being performed or
may have been performed and corrective deviations from standards or plans.

Answer 36

Post action control

Question 37

It is an act of setting standards, measuring actual performance, and taking corrective actions

Answer 37

Control in Management

Question 38

It Involves a systematic process of assessment of strengths and weaknesses of workers as basis for administrative decisions and development

Answer 38

Appraisal or measurement of standard

Question 39

Appraisal and measure of standard can be done through?

Answer 39

Criteria based
Competency based

Question 40

An item against which the performance or behaviour of an employee can be compared to obtain a relative measurement.

Answer 40

Performance Standard

Question 41

It is a selective point in planning performance at which performance is measured, so that managers can receive signals about how things are going

Answer 41

Performance Standard