Chapter 21~Communication Flashcards
Communication?
The transfer of information. Views and ideas from one person to another
Video conferencing?
When people attending a conference in one venue can listen to and see a speaker in another venue
PRO?
Public relations officer. The person in an organisation who is responsible for communications between the firm and the general public
4 objectives of communication?
Must be received
Must be understood
Must be accepted
Reliever must take action
2 types of communication?
1)internal
•takes place inside a firm or organisation e.g between managers and employees
2)external
•between and organisation and people outside that organisation e.g business and their supplier
e.g fax, letter
3 forms of communication?
1-oral: talking to each other e.g face to face, telephone
2-written:in writing e.g letters, emails
3-visual:form of pictures e.g tv, ppt presentations
2 advantages of oral communication?
- fast
- mistakes and misunderstandings can be corrected
2disadvantages of oral communication?
- some people do not listen carefully
- often no record of the communication
2advantages of written communication?
- permanent record of communication
- easier to remember
2disadvantages of written communication?
- may take longer to get feedback e.g post
- too much material may be difficult to handle
2advantages of visual communication?
- easy to understand
- trends and comparisons can be made
1disadvantage of visual communication?
-usually has to be used with some other form of communication
3 considerations when choosing a method of communication?
- destination(internal or external)
- cost
- Record(do we need a copy for our record)
2 benefits of effective communication?
- the organisation will be more successful because enquirers, orders, invoices and complaints are dealt with quickly and efficiently
- workers will be happier because they feel that they are part of the organisation which will lead them to work harder
3 companies involved in communication?
1) an post
2) eircom
3) RTE
