CHAPTER 20 - Training Flashcards
1
Q
INDUCTION TRAINING
A
- a complete tour of the workplace
- health and safety training
- company policies such as dress code, disciplinary procedures, holidays
- company history, aims and objectives
- introduction to senior staff
- introduction to job and direct work colleagues
2
Q
ON - THE - JOB TRAINING
A
training that takes place while doing the job
- watching another worker
- mentoring
- job rotation
3
Q
OFF - THE - JOB TRAINING
A
training that takes place away from the work area
4
Q
ADVANTAGES OF ON - THE - JOB TRAINING
A
- output is being reduced
- relevant because trainees learn by actually doing the job
- cheaper than other forms of training
- can be easy to organise
5
Q
DISADVANTAGES OF ON - THE - JOB TRAINING
A
- output may be lost if workers make mistakes and through the time diverted to showing the new recruit how to do things
- may be stressful for the worker ( particularly if working with others )
- staff may get frustrated if they are ‘ unpaid ‘ trainers
- could be a danger to others, for example, surgeon or train driver
6
Q
ADVANTAGES OF OFF - THE - JOB TRAINING
A
- output is not affected if mistakes are made
- learning cannot be distracted by work
- training could take place outside work hours if necessary
- customers and others are not put at risk
7
Q
DISADVANTAGES OF OFF - THE - JOB TRAINING
A
- no output because employees do not contribute to work
- some off - the - job training is experience if provided by specialists
- some aspects of work cannot be taught off - the - job
- it may take time to organise
8
Q
BENEFITS OF TRAINING
A
- keeping workers up to date
- improving labour flexibility
- improving job satisfaction and motivation
- new jobs in the business
- training for promotion
9
Q
LIMITATIONS OF TRAINING
A
- high cost of training courses and other resources
- learning by doing
- loss of output
- employees leaving
