CHAPTER 20: RESOLVING DISPUTES AND SUITABILITY Flashcards
A member firm that receives and execution that it believes is clearly erroneous must submit a written complaint within _ minutes of the execution time
A member firm that receives and execution that it believes is clearly erroneous must submit a written complaint within 30 minutes of the execution time
In the case of an _, a request may be made within 60 minutes after the transaction.
In the case of an outlier transaction, a request may be made within 60 minutes after the transaction.
An Outlier Transaction is a transaction in the Nasdaq market in which the execution price of the security is greater than 3 times the current numerical guidelines.
describes the disciplinary process used in the event that a member firm or any of its associated persons violate FINRA rules, SEC rules, or fail to pay dues or assessments.
FINRA’s Code of Procedure describes the disciplinary process used in the event that a member firm or any of its associated persons violate FINRA rules, SEC rules, or fail to pay dues or assessments.
Once received, customer complaints must be forwarded to a principal who must review and initial the complaint.
How long is a complaint required to be kept on file?
Complaints are kept in each office of supervisory jurisdiction (OSJ) for 4 years.
The respondent must file a response to a complaint issued by the Office of Disciplinary Affairs within _ days of receiving it.
25 days.
However, if the respondent fails to answer within the required tome, the Department will issue a second notice. Failure to respond to the second notice within 14 days may be treated as the respondents admission to the allegations in the complaint.
True or False. A Hearing Panel is made up of a Hearing Officer (FINRA employed lawyer) and 2 panelists who are associated with, or retired from, member firms.
True
The Hearing officer must provide the respondent with _ days advance notice of the Hearing.
28 days advance notice
Within _ days after the Hearing Panel has stopped accepting evidence, a written decision must be rendered that was arrived at by majority vote.
Within 60 days
A Hearing Panel may impose the following penalties:
- Censuring a member firm or an associated person
- Fining a member firm or an associated person
- Suspending the membership of a firm or an associated person for either e definite period or until
specified conditions are met - Expelling a member firm or cancelling its membership; revoking or cancelling the registration
an associated person - Suspending or barring an associated person from association with any member firm
- Imposing any other fitting sanction
Note
What is the order of the Appeals Process?
Hearing Panel - NAC - SEC - Federal Court
Establishes the process that’s used for the settlement of disputes between members and other members, between members and any clearing corporation, or between member firms and persons associated with a member, but not for disputes between a member firm and FINRA.
The Code of Arbitration
An informal process in which two parties to a dispute attempt to reach a mutually acceptable resolution without resorting to arbitration or litigation.
Mediation
FINRA’s _ is an independent, impartial official who can help investors resolve disputes with securities firms.
- can investigate complaints, make recommendations to firms, and help investors find other resources for resolving their disputes.
FINRA’s Ombudsman is an independent, impartial official who can help investors resolve disputes with securities firms. The Ombudsman can investigate complaints, make recommendations to firms, and help investors find other resources for resolving their disputes.
How does FINRA resolve disputes?
Answer: FINRA resolves disputes through its Office of Dispute Resolution which provides arbitration and mediation services. This is a quicker and less formal process than traditional litigation.
Question: How binding are the decisions made by the arbitration panel?
Answer: The decisions (awards) made by the arbitration panel are final and binding, subject to a limited review by courts. Parties must comply with the award within 30 days.