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Management- Junior Year > Chapter 2: The Environment and Corporate Culture > Flashcards

Chapter 2: The Environment and Corporate Culture Flashcards

1
Q

includes all elements existing outside the boundary of the organization that have the potential to affect it.

A

external organizational environment

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2
Q

The external organizational environment includes what four things?

A
  1. Competitors
  2. Resources
  3. Technology
  4. Economic condition
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3
Q

The organization’s external environment can be conceptualized as having two components:

A
  1. Task environment
  2. General environment
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4
Q

What component of an organization’s external environment is closer to the organization and DIRECTLY influences its basic operations and performance?

A

task environment

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5
Q

What component of an organization’s external environment affects organizations INDIRECTLY?

A

general environment

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6
Q

What are the 3 dimensions of an organization’s internal environment?

A
  1. Employees
  2. (Corporate) Culture
  3. Management
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7
Q

What are the 4 dimensions of an organization’s task environment?

A
  1. Customers
  2. Competitors
  3. Suppliers
  4. Labor Market
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8
Q

What are the 6 dimensions of an organization’s general environment?

A
  1. Technological
  2. Natural
  3. Sociocultural
  4. Economic
  5. Legal/Political
  6. International
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9
Q

a system formed by the interaction among a community of organizations in the environment (includes organizations in all the sectors of the task and general environments that provide resource and information transactions, flows, and linkages necessary for an organization to thrive)

A

organizational ecosystem

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10
Q

includes the elements within the organization’s boundaries.

A

internal environment

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11
Q

a network of multiple businesses and individuals that are connected through the flow of products or services.

A

supply chain

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12
Q

represents people in the environment who can be hired to work for the organization.

A

labor market

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13
Q

What dimension of the general environment does this describe?
includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.

A

international dimension

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14
Q

What dimension of the general environment does this describe?
includes scientific and technological advancements in a specific industry, as well as in society at large.

A

technological dimension

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15
Q

What dimension of the general environment does this describe?
represents the demographic characteristics, norms, customers, and values of the general population.

A

sociocultural dimension

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16
Q

What dimension of the general environment does this describe?
represents the general economic health of the country or region in which the organization operates.

A

economic dimension

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17
Q

What dimension of the general environment does this describe?
includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.

A

Legal-political dimension

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18
Q

The legal-political environment includes __________.

A

regulations

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19
Q

What dimension of the general environment does this describe?
includes all elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate.

A

Natural dimension

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20
Q

managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.

A

environmental uncertainty

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21
Q

T or F: Managers at large multinationals deal with thousands of factors in the external environment that create uncertainty.

A

True

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22
Q

T or F: When external factors change rapidly, the organization experiences high uncertainty.

A

True

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23
Q

events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives.

A

strategic issues

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24
Q

The fastest-growing segment of business intelligence is ___ _____ _______.

A

big data analytics

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25
Q

How instagram uses AI and Big Data Technology: In order to make its recommendations for the explore page, the explore system starts by observing the “______ ______” which are the accounts users have interacted with in the past by liking or saving their content. It then discovers the accounts that are similar to these and selects 500 pieces of content from them.

A

seed accounts

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26
Q

links to and coordinates the organization with key elements in the external environment; includes activities that represent the organization’s interest in the environment and attempt to influence elements of the external environment.

A

boundary spanning

27
Q

Why may companies become involved in mergers or joint ventures?

A

To reduce environmental uncertainty

28
Q

when two or more organizations combine to become one

A

merger

29
Q

a strategic alliance or program by two or more organizations

A

joint venture (ex: Toyota and Panasonic battery joint venture)

30
Q

Corporate culture surfaces as being extremely important to _____ _______.

A

competitive advantage

31
Q

the set of key values, beliefs, understandings, and norms shared by members of an organization.

A

culture

32
Q

What are the two levels of corporate culture? Explain both.

A
  1. Visible: culture that can be seen at the surface level
  2. Invisible: deeper values and shared understandings held by organization members
33
Q

T or F: On the visible level of corporate culture, this includes things like artifacts, such as dress, office layout, symbols, slogans, and ceremonies.

A

True

34
Q

T or F: On the invisible level of corporate culture, this includes
1.) expressed values (such as “The Penney Idea” and “The HP Way”) and 2.) underlying assumptions and deep beliefs, such as “people here care about one another like a family”

A

True

35
Q

What are the 5 components of visible corporate culture?

A
  1. Symbol
  2. Slogan
  3. Story
  4. Hero
  5. Ceremony
36
Q

an object, act, or event that conveys meaning to others.

A

symbol

37
Q

a narrative based on true events that is repeated frequently and shared among organizational employees.

A

story

38
Q

a figure who exemplifies the deeds, character, and attributes of a strong culture and who is regarded as a role model.

A

hero

39
Q

a phrase or sentence that succinctly expresses a key corporate value. (ex: “Bring Inspiration and Innovation to Every Athlete In the World”)

A

slogan

40
Q

a planned activity at a special event that is conducted for the benefit of an audience.

A

ceremony

41
Q

What are the 4 types of corporate culture?

A
  1. Adaptability Culture
  2. Achievement Culture
  3. Involvement Culture
  4. Consistency Culture
42
Q

What type of corporate culture does this describe?
emerges in an environment that requires fast response and high-risk decision making; managers encourage values that support the company’s ability to rapidly detect, interpret, and translate signals from the environment into new behaviors.

A

adaptability culture

43
Q

What type of corporate culture does this describe?
suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change

A

achievement culture

44
Q

The achievement culture is a _____-oriented culture.

A

results

45
Q

What are the 5 things the achievement culture values?

A
  1. Competitiveness
  2. Aggressiveness
  3. Personal intiative
  4. Cost cutting
  5. Willingness to work long and hard to achieve results
46
Q

What type of corporate culture does this describe?
emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment; places a high value on meeting the needs of employees

A

involvement culture

47
Q

In an involvement culture, managers emphasize values such as what 3 things?

A
  1. Cooperation
  2. Consideration of both employees and customers
  3. Avoiding status differences
48
Q

What type of corporate culture does this describe?
uses an internal focus and a consistency orientation for a stable environment; following the rules and being thrifty are valued, and the culture supports and rewards a methodical, rational, and orderly way of doing things.

A

consistency culture

49
Q

T or F: When cultural values aren’t connected to business performance, they aren’t likely to benefit the organization during hard times.

A

True

49
Q

Companies that succeed in a turbulent world are those in which managers are evaluated and rewarded for paying careful attention to both ______ ______ and ______ ________.

A

cultural values; business performance

49
Q

The high performance culture embodies ______ _______ ______ that guide decisions and business practices

A

shared adaptive values

50
Q

The high performance culture is based on a _____ _______ mission or purpose.

A

solid organizational

50
Q

defines and uses signals and symbols to influence corporate culture; he/she articulates a vision for the organizational culture that employees can believe in; he/she heeds the day-to-day activities that reinforce the cultural vision.

A

Cultural leader

51
Q

The high performance culture encourages individual ______ _______ of both bottom-line results and the organization’s cultural backbone

A

employee ownership

52
Q

T or F: In debates, employees have permission to disrupt. It comes right from the top.

A

True

52
Q

T or F: Debates are an opportunity to find the best idea, not to ram home your points.

A

True

53
Q

an approach to boundary spanning that results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

A

big data analytics

54
Q

Robert is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues. Her role can be described as:

A

boundary spanning

55
Q

Task or general environment: includes the sectors that conduct day-to-day transactions with the organization.

A

task environment

56
Q

What is the key element in the internal environment?

A

Corporate culture

57
Q

What production strategy improves an organization’s return on investment, quality, and efficiency because much less money is invested in idle inventory?

A

Just-In-Time

58
Q

an area of boundary spanning that refers to activities to get as much information as possible about one’s rivals

A

competitive intelligence

59
Q

T or F: In a high-performance culture, managers must overcommunicate to ensure that employees understand the new culture values, and they signal these values in actions as well as words.

A

True

60
Q

The _______ includes all elements existing outside the boundary of the organization that have the potential to affect it.
a. organizational environment
b. task environment
c. general environment
d. internal environment

A

a. organizational environment

Management- Junior Year (8 decks)

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