Chapter 2 : System Analyst And Project Manager Flashcards
What problems that consultant address?
- Address information systems issues within a business
What does Supporting Agent draws on?
- Professional expertise concerning computer hardware and software and their uses in the business
- Not managing the project but merely serving as a resource
Who is a Change Agent?
- Person from inside or outside the organization who helps an organization transform itself by focusing on such matters as organizational
effectiveness, improvement, and development
- A person who serves as a catalyst for change, develops a plan for change, and
works with others in facilitating change
Which role is a comprehensive and responsible role whether internal or external to the
business?
- Change Agent
List out the skills for a systems analyst ( 4 )
- Analytical Skills
- Management Skills
- Technical Skills
- Interpersonal Skills
List out skills required for analytical skills ( 4 )
- Systems thinking
- Organization knowledge
- Problem identification
- Problem analysis & solution
List out skills required for management skills ( 4 )
- Resource Management
- Change Management
- Risk Management
- Project Management
List out skills required for technical skills ( 3 )
- Constant re-education
- Keep skills up-to-date
- Understanding a wide variety of technologies
List out skills required for interpersonal skills ( 4 )
- Communication Skills
- Working alone / working with a team
- Managing expectations of users / managers
- Facilitating Groups
Why employees afraid of change? ( 3 )
- The threat to job security
- The reduction in social satisfaction
- The reduction of self-esteem and reputation
What are the effect of resisting changes ? ( 3 )
- Witholding Facts ( Reuse information, suggestions, help or support )
- Providing inaccurate data
- Displaying an attitude of indifference
- May cause commotions with outbursts regarding
the changes or a combative attitude with management staff - May spread that same negativity among other staff members, encouraging them to act in a similar manner, which can, in turn, end up causing greater unrest among staffers
- May cause commotions with outbursts regarding
What are the methods to overcome resistence to change? ( 4 )
- Keep people informed about
- effects of the change on their job
- reason for (and the benefits of) the changes
- Transfer employee to another department so that the employee is employed
- Extend necessary training
- Seek Employee Participation
What determines a successful projects? ( 4 )
- Must be completed on time
- Must be within budget
- Must meet requirement
- Satisfy users
What are the skills for a project manager? ( 5 )
- Leadership
- Project planning
- Project scheduling
- Project monitoring & controlling
- Project reporting
What does Project Planning does?
- Identify all project tasks and estimate the completion time and cost of each
What is project scheduling?
- Create a specific timetable that shows tasks, task dependencies, and critical tasks that might delay the project
What does the manager must know when scheduling a project? （ 4 ）
- The duration of each activity
- The order in which the activities will be performed / determined whether
certain task depend on other activities - The start and end times of each activity - an activity cannot start until preceding
activity/task is completed - Who will be assigned to each specific task- workload should not overload/under-utilize team members.
How does Project Manager project monitoring and controlling? ( 3 )
- Guiding, supervising, and coordination the project team’s workload
- To help ensure that quality standards are met
- Structured walkthrough : a review of a project team members’ work by other members of the team
How does Project Manager do project reporting? ( 3 )
- Create regular progress reports to management, users, and the project team itself
- Conduct Project Status Meetings: Schedule regular meetings to update the team
and discuss project status, issues, problems, and opportunities - Project Status Reports: A progress report to management and user usually are
written - Gantt charts are often included to show project status graphically
List out Business Issues for Project Management ( 3 )
- Business Issues
- Budget Issues
- Schedule Issues
What is the major objective of every systems?
- Provide a solution to a business problem or opportunity
What problems will produce when a systems that falls short of business?
- Produces problems for users and reduces employee morale and productivity
- Project creep
List out the reasons for the cause of cost overruns ( 3 )
- Unrealistic estimates
- Failure to develop an accurate forecast that considers all costs over the life of the project
- Poor monitoring of progress and slow response to early warning signs of problems
What is the causes of schedule issues?
- Problems with timetables and project milestones
What does schedule issues indicate?
- Indicate a failure to recognize task dependencies, confusion between effort and progress, poor monitoring and control methods, personality conflicts among team members, or turnover of project personnel
What is the ability of project manager when problems occur?
- Ability to handle the situation becomes the critical factor
Why a system sometimes can be delivered on time with experiencing delays or cost overruns?
- With less critical requirements are trimmed
