Chapter 2 Program and Personnel Management

Question 1

SWOT

Answer 1

Strengths, weaknesses, opportunities and threats

Question 2

Process by which limited tree work is scheduled on a specific area of the network where short or outages are occurring. Example: P1s

Answer 2

Hotspotting

Question 3

Triple constraint

Answer 3

Time, cost and scope

Question 4

Relationship that dictate when tasks in the work breakdown structure begin and end

Answer 4

Dependencies

Question 5

Accounting configuration for expenditures that do not generate income

Answer 5

Cost center

Question 6

Sources of revenue

Answer 6

Profit centers

Question 7

Monetary outlay for relatively large sums of money invested over multiple yrs

Answer 7

Capital budget

Question 8

Allocates funds by itemizing categories and accounts

Answer 8

Line item budgeting

Question 9

A budgeting strategy that Stresses the goals and objectives of a program. Involves mission statements and performance measures.

Answer 9

Performance budgeting

Question 10

Line items are organized into programs rather than accounts

Answer 10

Program budgeting

Question 11

A variation of program budgeting that is more results than financially driven

Answer 11

Zero based budgeting

Question 12

A contract Method of providing a service in which all costs are passed to contracting agency on an hourly basis

Answer 12

Time and material contract

Question 13

Time and material agreements modified to promote productivity and work quality

Answer 13

Performance based contracts

Question 14

Method of providing a service or product where an agreed upon amount is paid per unit of work completed

Answer 14

Unit price contract

Question 15

Awarded on the basis of a single price of an entire job or a set amount of work

Answer 15

Lump sum

Question 16

Clearing for a new distribution line is likely to be paid for by a _____ budget

Answer 16

Capital

Question 17

_______ are documents that describe, instruct and direct work results

Answer 17

Specifications

Question 18

A structure is a prioritized outline of job components that must be completed for a successful PR outcome.

Answer 18

Work breakdown

Question 19

What brush factor best determines low volume foliar versus high volume foliar application appropriateness & selection?

Answer 19

Density

Question 20

Depreciation can be either_______
-_______ in which costs are spread out over a lifetime of an item, or ______ in which the
The amount of depreciation taken is higher immediately after the purchase of an item.

Answer 20

straight-line; accelerated

Question 21

Relative to the cost of routine maintenance, reactive maintenance can cost ____
times as much

Answer 21

5

Question 22

Disaster Management Cycle:

Answer 22

Planning
Response
Recovery/Lessons Learned
Mitigation
Process starts over

Question 23

People with an interest or concern in an organization & its decisions are known as

Answer 23

stakeholders

Question 24

Project management stratification of the entire scope of work needed to accomplish a project’s objectives

Answer 24

work breakdown structure

Question 25

Because of high turnover among contractors who perform VM, safety & basic job skill training tends to have a higher priority than ____ training

Answer 25

Communications

Question 26

project management, the longest period of time a series of tasks requires from project beginning to end:

Answer 26

critical path

Question 27

Three types of dependencies:

Answer 27

mandatory, discretionary, & external

Question 28

survey of the volume of work; may be done by comprehensive inventories or sampling

Answer 28

workload assessment

Question 29

classification scheme for hurricane intensity based on the maximum surface wind speed and the type and extent of damage done by the storm.

Answer 29

The Saffir-Simpson Scale

Question 30

Which type of dependency is one in which one task cannot begin until another activity has ended?

Answer 30

Mandatory

Question 31

much compatible vegetation as possible should be left within ___ near bodies of water

Answer 31

buffer areas

Question 32

are scheduling tools that provide a visual means of tracking a project.

Answer 32

Gantt charts

Question 33

Utilities & contractors have two predominant budget classifications:

Answer 33

capital & operational

Question 34

Standardized on-scene incident management approach that allows responders to adopt an integrated organizational structure:

Answer 34

Incident Command System

Question 35

Budget that finances day-to-day activities, including salaries rent, utilities, & supplies

Answer 35

operating budget (aka maintenance budget)

Question 36

Five operational budget formats

Answer 36

Line-item Performance Program Zero-based Entrepreneurial

Question 37

A contract that is a results oriented method of providing a service that focuses on the outputs, quality or outcomes, including the achievement of specific, measurable performance standards and requirements

Answer 37

performance based contracts

Question 38

departments that are responsible for securing contracts

Answer 38

Procurement

Question 39

accounting of all vegetation that could potentially affect management objectives

Answer 39

comprehensive evaluation

Question 40

Four characteristics of trusted leaders:

Answer 40

Constancy Congruity Reliability Integrity

Question 41

Four steps to establish Tree Protection Zone:

Answer 41

Evaluate species tolerance Identify tree age (young, mature, overmature) Find the distance from the trunk that should be protected based on trunk diameter Calculate the optimum radius for the tree protection zone

Question 42

Goals should be based on:

Answer 42

key performance indicators

Question 43

Rights that guarantee an employee the right to Union representation during an investigatory interview:

Answer 43

Weingarten rights

Question 44

Called expenditures control, target based or envelope budgeting. Most commonly used by VM. Executives set a budget that allows managers to plan work in the context of company goals and policies.

Answer 44

Entrepreneurial budgeting

Question 45

Entrepreneurial budgeting

Answer 45

Called expenditures control, target based or envelope budgeting. Most commonly used by VM.

Question 46

Contractual target against which a contractor is evaluated.

Answer 46

Key performance indicators

Question 47

Type of preventive maintenance performed continuously or at intervals, using field data to diagnose and monitor a condition or system

Answer 47

Predictive maintenance

Question 48

Dependencies Developed by managers to meet specific objectives

Answer 48

Discretionary dependencies

Question 49

Relationship between a task under the direction of a project management team and an action outside of their control

Answer 49

External dependencies

Question 50

Contract without a set expiration date

Answer 50

Evergreen contract

Question 51

What does SMART stand for

Answer 51

Specific, measurable, achievable, relevant, timely

Question 52

3 different approaches to work planning

Answer 52

Cycle based, results based and crisis management

Question 53

Capital budgets consist of:

Answer 53

Fixed assets, durable items like buildings, machinery, equipment, vehicles furniture and computers

Question 54

Operating and maintenance budget includes:

Answer 54

Salaries, rent, utilities, and supplies

Question 55

Program manager

Answer 55

Advise stakeholders, review projects, ensure resource availability, audit and QA, mentor project teams, plan strategy

Question 56

Project manager

Answer 56

Plan projects, track progress, control resources, manage risks, estimate, communicate

Question 57

Advantages and disadvantages of dynamic cycle

Answer 57

Resource directed based on actual field conditions Easier to maintain mandated clearance distances Increased inspection cost Can devolve to reactive maintenance