Chapter 2: Member Orientation, Education, & Supervision Exam 1

Question 1

Orientation

Answer 1

Process of providing each member with the proper information & guidance to initiate a physical activity program that is safe & effective

Question 2

Education

Answer 2

Practice of providing relevant, up-to-date information to members so they can make informed decisions about their physical activity & lifestyle

Question 3

Supervision

Answer 3

Process of monitoring members during physical activity to promote an environment of safe participation

Question 4

Importance of Orientation, Education, & Supervision in a Facility

Answer 4

-Majority of adults don’t engage in regular physical activity
-Health & Fitness Association Consumer Report (only 43 of fitness facility members use facility 100 times a year)
-Disconnect between knowledge & behavior

Question 5

ACSM Standards Pertaining to Orientation, Education, & Supervision

Answer 5

-Offer a general orientation
-Obtain assistance and/or guidance

Question 6

Orientation Types

Answer 6

1. Personal Orientation Sessions
2. Electronic Orientation Resources
3. Group Orientation Classes
4. Posters, Placards, & Printed Materials

Question 7

Personal Orientation Sessions

Answer 7

-In-person w/ qualified fitness professional
-Provide advice & guidance on facility, equipment, proper usage, etc.
-Ideally complimentary with membership

Question 8

Electronic Orientation Resources

Answer 8

-Information provided through electronic media
-Provide advice & guidance on navigating the facility, general guidelines, programs, ways to contact fitness professionals, etc.

Question 9

Group Orientation Classes

Answer 9

-Multiple members at once
-Valuable for facilities with minimal staff
-Set schedule members can sign up on own convenience
-Provide advice & guidance similar to personal orientation

Question 10

Posters, Placards, & Printed Materials

Answer 10

-Not every facility has the resources for this
-Viable option if done appropriately

Question 11

Benefits of Instruction & Guidance

Answer 11

-Typically results in better safety & results for member
-HFA Consumer Report (only 13% of members received personalized instruction on regular basis)
-People come more often
-Referrals
-Safer environment

Question 12

ACSM Guidelines Pertaining to Benefits of Instructions & Guidance

Answer 12

-Opportunity to receive personal instruction & guidance
-Ongoing monitoring of physical activity
-Array of physical activity options
-Professional staff to supervise the fitness floor

Question 13

Opportunity to Receive Personal Instruction & Guidance suggested options

Answer 13

1. Complimentary Follow-up Orientations
2. Fee-based small group sessions
3. Fee-based private sessions
4. Web-based personalized instruction

Question 14

What two challenges do member face after joining a facility?

Answer 14

1. Adherence to regular exercise
2. Achievement of their goals

Question 15

Ways to Track & Monitor Physical Activity

Answer 15

-Tracking Software
-Online Platforms
-Mobile Apps
-Exercise Cards

Question 16

An estimated ___ % of individuals will “drop out” of an exercise program within 6 months

Answer 16

50%

Question 17

Adherence improves when activities meet individual’s unique needs such as

Answer 17

-Social Connection
-Sense of Achievement
-Competition
-Independence
-New Challenge/Excitement

Question 18

Examples of Program Options

Answer 18

1. Socially Based Programs (top 5 preference for women, group exercise classes)
2. Competitive/Challenge Based Programs (top 5 preference for men, sport-related, fitness challenges, personal goal-oriented programs)
3. Mind-Body Programs (large interest from women & older adults, pilates, yoga, tai chai)

Question 19

Availability of Qualified Fitness Professionals

Answer 19

-Should be available at facilities
-Should be available on the floor during peak usage hours and when there is a large number of high-risk clients
-No precise ratio exists (1professional for every 100members)