Chapter 2: Management Learning Past to Present Flashcards
The systematic analysis of large databases to solve problems and make informed decisions.
Analytics
A rational and efficient form of organization founded on logic, order, and legitimate authority.
Bureaucracy
Thinking that tries to match management practices with situational demands.
Contingency Thinking
The constant search for new ways to improve work quality and performance.
Continuous Improvement
The notion that a satisfied need does not motivate behaviour.
Deficit Principle
Making decisions based on hard facts about what really works.
Evidence-Based Management
The tendency of persons singled out for special attention to perform better than expected.
Hawthorne Effect
Conformance with a rigorous set of international quality standards.
ISO Certification
The manner in which an individual prefers to learn through receiving, processing, and recalling new information.
Learning Style
The science of reducing a task to its basic physical motions.
Motion Study
A physiological or psychological deficiency that a person feels compelled to satisfy.
Need
A system that interacts with its environment and transforms resource inputs into outputs.
Open System
The study of individuals and groups in organizations.
Organizational Behaviour
The notion that a need is activated only when the next-lower-level need is satisfied.
Progression Principle
A system of management that emphasizes careful alignment of worker training, incentives, and supervisory support with job requirements.
Scientific Management
The phenomenon of an expectation leading to its own fulfillment.
Self-fulfilling prophecy
A smaller component of a larger system.
Subsystem
A collection of interrelated parts working together for a purpose.
System
The assumption that people dislike work, lack ambition, act irresponsibly, and prefer to be led.
Theory X
The assumption that people are willing to work, like responsibility, and are self-directed and creative.
Theory Y
An organization-wide commitment to continuous improvement, product quality, and customer needs.
Total Quality Management
