Chapter 1: Management Today Flashcards

1
Q

The requirement to show performance results to a supervisor.

A

Accountability

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2
Q

A manager in a public or non-profit organization.

A

Administrator

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3
Q

The development of action priorities for accomplishing goals and plans.

A

Agenda Setting

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4
Q

A group of people who are supposed to make sure an organization is well run and managed in a lawful and ethical manner.

A

Board of Directors

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5
Q

The degree to which one works to apply their talents and capabilities to important tasks.

A

Commitment

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6
Q

One’s personal talents or job-related capabilities.

A

Competency

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7
Q

The ability to think analytically to diagnose and solve complex problems

A

.Conceptual Skill

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8
Q

The process of measuring performance and taking action to ensure desired results.

A

Controlling

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9
Q

The active oversight of management decisions and performance by a company’s board of directors.

A

Corporate Governance

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10
Q

The active denial of full benefits of organizational membership to members of certain groups.

A

Discrimination

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11
Q

A manager who helps others achieve high performance and satisfaction at work.

A

Effective Manager

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12
Q

The ability to manage ourselves and our relationships effectively.

A

Emotional Intelligence

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13
Q

The moral standards of what is “good” and “right” in one’s behaviour.

A

Ethics

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14
Q

Our current era, in which the cloud, mobile Internet, automation, robotics, and artificial intelligence are the driving forces of change.

A

Fourth Industrial Age

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15
Q

An economy in which people change jobs more often, and many work on independent contracts with a shifting mix of employers.

A

Free-Agent Economy

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16
Q

Managers who are responsible for one area, such as finance, marketing, production, personnel, accounting, or sales.

A

Functional Managers

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17
Q

Managers who are responsible for complex, multifunctional units.

A

General Managers

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18
Q

An invisible barrier limiting career advancement of women and members of visible minorities.

A

Glass Ceiling Effect

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19
Q

The worldwide interdependence of resource flows, product markets, and business competition.

A

Globalization

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20
Q

The ability to work well in cooperation with other people.

A

Human Skill

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21
Q

The collective brainpower or shared knowledge of a workforce.

A

Intellectual Capital

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22
Q

What occurs when firms shift jobs from a home country to foreign ones.

A

Job Migration

23
Q

Someone whose mind is a critical asset to employers.

A

Knowledge Worker

24
Q

The process of arousing enthusiasm and inspiring efforts to achieve goals.

A

Leading

25
Q

A change in behaviour that results from experience.

A

Learning

26
Q

Continuous learning from daily experiences.

A

Lifelong Learning

27
Q

Managers who directly contribute to producing the organization’s goods or services.

A

Line Managers

28
Q

Planning, organizing, leading, and controlling the use of resources to accomplish performance goals.

A

Management Process

29
Q

A person who supports, activates, and is responsible for the work of others.

A

Manager

30
Q

Managers who oversee the work of large departments or divisions.

A

Middle Managers

31
Q

The process of creating positive relationships with people who can help advance agendas.

A

Networking

32
Q

A system that transforms resource inputs from the environment into product outputs.

A

Open System

33
Q

A collection of people working together to achieve a common purpose.

A

Organization

34
Q

The process of defining and assigning tasks, allocating resources, and providing resource support.

A

Organizing

35
Q

An output measure of task or goal accomplishment.

A

Performance Effectiveness

36
Q

An input measure of resource cost associated with goal accomplishment.

A

Performance Efficiency

37
Q

The process of setting goals and objectives and making plans to accomplish them.

A

Planning

38
Q

The display of negative, irrational attitudes toward members of diverse populations.

A

Prejudice

39
Q

The quantity and quality of work performance, with resource utilization considered.

A

Productivity

40
Q

The overall quality of human experiences in the workplace.

A

Quality of work life

41
Q

What occurs when firms move jobs back home from foreign locations.

A

Reshoring

42
Q

The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

A

Self-Management

43
Q

An organization that operates with a core group of full-time long-term workers supported by others who work on contracts and part-time.

A

Shamrock Organization

44
Q

The ability to translate knowledge into action that results in desired performance.

A

Skill

45
Q

A capacity to get things done with the support and help of others.

A

Social Capital

46
Q

The use of dedicated websites and applications to connect people having similar interests.

A

Social Networking

47
Q

Managers who use special technical expertise to advise and support line workers.

A

Staff Managers

48
Q

Leaders who report to middle managers and supervise non-managerial workers.

A

Team Leaders

49
Q

The ability to use technology and to stay updated as technology continues to evolve.

A

Tech IQ

50
Q

The ability to use expertise to perform a task with proficiency.

A

Technical Skill

51
Q

Managers who guide the performance of the organization as a whole or of one of its major parts.

A

Top Managers

52
Q

A view of organizations that shows customers at the top being served by workers who are supported by managers.

A

Upside-down Pyramid

53
Q

Workers’ differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

A

Workforce Diversity