Chapter 1: Management Today Flashcards
The requirement to show performance results to a supervisor.
Accountability
A manager in a public or non-profit organization.
Administrator
The development of action priorities for accomplishing goals and plans.
Agenda Setting
A group of people who are supposed to make sure an organization is well run and managed in a lawful and ethical manner.
Board of Directors
The degree to which one works to apply their talents and capabilities to important tasks.
Commitment
One’s personal talents or job-related capabilities.
Competency
The ability to think analytically to diagnose and solve complex problems
.Conceptual Skill
The process of measuring performance and taking action to ensure desired results.
Controlling
The active oversight of management decisions and performance by a company’s board of directors.
Corporate Governance
The active denial of full benefits of organizational membership to members of certain groups.
Discrimination
A manager who helps others achieve high performance and satisfaction at work.
Effective Manager
The ability to manage ourselves and our relationships effectively.
Emotional Intelligence
The moral standards of what is “good” and “right” in one’s behaviour.
Ethics
Our current era, in which the cloud, mobile Internet, automation, robotics, and artificial intelligence are the driving forces of change.
Fourth Industrial Age
An economy in which people change jobs more often, and many work on independent contracts with a shifting mix of employers.
Free-Agent Economy
Managers who are responsible for one area, such as finance, marketing, production, personnel, accounting, or sales.
Functional Managers
Managers who are responsible for complex, multifunctional units.
General Managers
An invisible barrier limiting career advancement of women and members of visible minorities.
Glass Ceiling Effect
The worldwide interdependence of resource flows, product markets, and business competition.
Globalization
The ability to work well in cooperation with other people.
Human Skill
The collective brainpower or shared knowledge of a workforce.
Intellectual Capital
What occurs when firms shift jobs from a home country to foreign ones.
Job Migration
Someone whose mind is a critical asset to employers.
Knowledge Worker
The process of arousing enthusiasm and inspiring efforts to achieve goals.
Leading
A change in behaviour that results from experience.
Learning
Continuous learning from daily experiences.
Lifelong Learning
Managers who directly contribute to producing the organization’s goods or services.
Line Managers
Planning, organizing, leading, and controlling the use of resources to accomplish performance goals.
Management Process
A person who supports, activates, and is responsible for the work of others.
Manager
Managers who oversee the work of large departments or divisions.
Middle Managers
The process of creating positive relationships with people who can help advance agendas.
Networking
A system that transforms resource inputs from the environment into product outputs.
Open System
A collection of people working together to achieve a common purpose.
Organization
The process of defining and assigning tasks, allocating resources, and providing resource support.
Organizing
An output measure of task or goal accomplishment.
Performance Effectiveness
An input measure of resource cost associated with goal accomplishment.
Performance Efficiency
The process of setting goals and objectives and making plans to accomplish them.
Planning
The display of negative, irrational attitudes toward members of diverse populations.
Prejudice
The quantity and quality of work performance, with resource utilization considered.
Productivity
The overall quality of human experiences in the workplace.
Quality of work life
What occurs when firms move jobs back home from foreign locations.
Reshoring
The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.
Self-Management
An organization that operates with a core group of full-time long-term workers supported by others who work on contracts and part-time.
Shamrock Organization
The ability to translate knowledge into action that results in desired performance.
Skill
A capacity to get things done with the support and help of others.
Social Capital
The use of dedicated websites and applications to connect people having similar interests.
Social Networking
Managers who use special technical expertise to advise and support line workers.
Staff Managers
Leaders who report to middle managers and supervise non-managerial workers.
Team Leaders
The ability to use technology and to stay updated as technology continues to evolve.
Tech IQ
The ability to use expertise to perform a task with proficiency.
Technical Skill
Managers who guide the performance of the organization as a whole or of one of its major parts.
Top Managers
A view of organizations that shows customers at the top being served by workers who are supported by managers.
Upside-down Pyramid
Workers’ differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness
Workforce Diversity
