Chapter 2 - Job Requirements And Working Conditions in the Hospitality and Catering Industry Flashcards
What personal attributes are needed in the hospitality and catering industry?
- Hard working
- Enthusiastic
- Good communicator
- Commitement
- Calm
- Team member
- A sense of humour
- Reliable
- Helpful
What is a full time; permanent contract?
A contract where hours of work with start and end times are specified.
What is a part time; permanent contract?
A contract where days of the week and hours of start/finish are specified.
What is casual work?
Seasonal work or available through an agency work where you need to cover for someone who is ill.
What is a zero hours contract?
A type of contract between an embloyer and a worker where no specific hours are given.
In the UK, what does the Working Time Directive say?
People cannot work for more than an average of 48 hours per week unless they make a personal choice to do so.
What is the highest amount of time an under 18 can work per day?
8 hours
What is the highest amount of time an under 18 can work per week?
40 hours
How many days off are people entitiled to per week?
One day
What does the National Minimum Wage mean?
The minimum hourly pay that most workers over school age can earn
What is the remuneration?
A term used for the reward thst people receive from working somewhere.
What are common forms of remuneration?
- Tips and gratuities
- Service charges
- Bonus payments and rewards
Why is it important that people take time off work?
For their mental and physical health
What is holiday entitlement?
Paid employees are entitled to paid leave each year which is for a set number of working days which can include bank holidays
