Chapter 1 - The Hospitality and Catering Industry Flashcards
What is fast food?
Food and drinks are displayed on a menu behind a counter in or out of the fast food outlet (drive through) and customers place their order and pay for their food.
What is a cafeteria?
All the types of food and drink are displayed at a long counter and customers move along the counter with a tray, pick up their choice of food and pay at the end
What is seated counter service?
Customers sit at the counter on stools and are served their food
What is carvery service?
Roasted meat joints are displayed on a counter and carved for customers by a chef and customers can help themselves to other items of food
What is free-flow?
Different types of food and drink are displayed at different counters
What is multi-point?
Different types of food and drink are displayed at different counters and are paid for at the seperate counters
What is a buffet-service?
Food is displayed in containers at a self-serving station
What is a gueridon system?
A trolley or moveable service where customers watch their food being cooked
What are examples of establishments where hospitality and catering is carried out in the residential commercial sector?
- Hotels
- B and B’s
- Inns and Pubs
- Airlines
- Cruise ships
What does the commercial sector aim to do?
Make a profit
What does the non-commercial not aim to do?
Make a profit
What are examples of establishments where hospitality and catering is carried out in the non-residential commercial sector?
- Restaurants
- Cafes
- Takeaway/fast food outlets
- Pubs and bars
- Street food
- Sport stadiums
- Concerts
What are examples of establishments where hospitality and catering is carried out in the residential non-commercial sector?
- Hospitals
- Prisons
- Colleges / Universities
- Armed forces
- Hostels
- Care homes
- Boarding schools
What are examples of establishments where hospitality and catering is carried out in the non-residential non-commercial sector?
- Workforce catering (canteens for staff)
- Voluntary (charitiy food vans and day-care centres)
- Education (school holiday clubs)
- Public sector catering
What do managers do?
- Manage finance and security
- Employment of staff
- Customer satisfaction
- Problems and complaints
What do administrators do?
- Help business run smoothly
- Organise and write paper work
- Organise managers diary
- Order supplies for business
What do front of house staff do?
- Represent the business
- Promote reputation of business
- Take bookings
What do back of house staff do?
- Buy and organise supplies
- Prepare and cook
- Clean all areas of hotel
- Maintain establishment
What is the kitchem brigade?
A system for setting out and explaining the job roles and responsibilities of people who work in the kitchen
Who are the front of house staff?
The first people that customers meet when they arrive.
What do housekeeping staff do?
Work behind the scenes to make sure that rooms, communal areas, dining rooms, conference facilities, bathrooms and other facilities are clean, safe and comfortable
What are guest houses and hotels inspected on?
- Number of guest rooms
- Facilities
- Customer care
- Number of staff
- Wifi and phone service
