Chapter 1 - The Hospitality and Catering Industry

Question 1

What is fast food?

Answer 1

Food and drinks are displayed on a menu behind a counter in or out of the fast food outlet (drive through) and customers place their order and pay for their food.

Question 2

What is a cafeteria?

Answer 2

All the types of food and drink are displayed at a long counter and customers move along the counter with a tray, pick up their choice of food and pay at the end

Question 3

What is seated counter service?

Answer 3

Customers sit at the counter on stools and are served their food

Question 4

What is carvery service?

Answer 4

Roasted meat joints are displayed on a counter and carved for customers by a chef and customers can help themselves to other items of food

Question 5

What is free-flow?

Answer 5

Different types of food and drink are displayed at different counters

Question 6

What is multi-point?

Answer 6

Different types of food and drink are displayed at different counters and are paid for at the seperate counters

Question 7

What is a buffet-service?

Answer 7

Food is displayed in containers at a self-serving station

Question 8

What is a gueridon system?

Answer 8

A trolley or moveable service where customers watch their food being cooked

Question 9

What are examples of establishments where hospitality and catering is carried out in the residential commercial sector?

Answer 9

• Hotels
• B and B’s
• Inns and Pubs
• Airlines
• Cruise ships

Question 10

What does the commercial sector aim to do?

Answer 10

Make a profit

Question 11

What does the non-commercial not aim to do?

Answer 11

Make a profit

Question 12

What are examples of establishments where hospitality and catering is carried out in the non-residential commercial sector?

Answer 12

• Restaurants
• Cafes
• Takeaway/fast food outlets
• Pubs and bars
• Street food
• Sport stadiums
• Concerts

Question 13

What are examples of establishments where hospitality and catering is carried out in the residential non-commercial sector?

Answer 13

• Hospitals
• Prisons
• Colleges / Universities
• Armed forces
• Hostels
• Care homes
• Boarding schools

Question 14

What are examples of establishments where hospitality and catering is carried out in the non-residential non-commercial sector?

Answer 14

• Workforce catering (canteens for staff)
• Voluntary (charitiy food vans and day-care centres)
• Education (school holiday clubs)
• Public sector catering

Question 15

What do managers do?

Answer 15

• Manage finance and security
• Employment of staff
• Customer satisfaction
• Problems and complaints

Question 16

What do administrators do?

Answer 16

• Help business run smoothly
• Organise and write paper work
• Organise managers diary
• Order supplies for business

Question 17

What do front of house staff do?

Answer 17

• Represent the business
• Promote reputation of business
• Take bookings

Question 18

What do back of house staff do?

Answer 18

• Buy and organise supplies
• Prepare and cook
• Clean all areas of hotel
• Maintain establishment

Question 19

What is the kitchem brigade?

Answer 19

A system for setting out and explaining the job roles and responsibilities of people who work in the kitchen

Question 20

Who are the front of house staff?

Answer 20

The first people that customers meet when they arrive.

Question 21

What do housekeeping staff do?

Answer 21

Work behind the scenes to make sure that rooms, communal areas, dining rooms, conference facilities, bathrooms and other facilities are clean, safe and comfortable

Question 22

What are guest houses and hotels inspected on?

Answer 22

• Number of guest rooms
• Facilities
• Customer care
• Number of staff
• Wifi and phone service