CHAPTER 2 GLOBAL E-BUSINESS AND COLLABORATION Flashcards
make it possible for firms to manage all their information, make better decisions, and improve the execution of their business processes.
Information systems
Can be a source of competitive strength if they enable the company to innovate or to execute better than its rivals. Can also be liabilities if they are based on inefficient ways of working that impede organizational responsiveness and efficiency.
Business processes
Computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.
Transaction processing systems (TPS)
Formal organization that makes products or provides a service in order to make a profit.
Business
Four Major Functions of a Business
- Manufacturing and production;
- Sales and marketing;
- Human resources;
- finance and accounting
Steps and tasks that describe how work is organized in a business.
Business Process
How IT enhances business processes
automation of manual processes; change the flow of information; replace sequential processes with simultaneous activity; transform how a business works; drive new business models
Levels of management
senior management; middle management; operational management
Global environment factors
technology and science; economy; politics; international change
Immediate environment factors
customers; suppliers; competitors; regulations; stockholders; employees
The role of information systems in a business
achieve operational excellence; develop new products and services; attain customer intimacy and service; improve decision making; promote competitive advantage; ensure survival
The foundation for data collection
Transaction Processing System
Address decision-making needs of all level of management:
Management Information Systems (MIS);
Decision Support Systems (DIS);
Executive Support systems (ESS);
Systems for business intelligence
provide middle managers with reports on basic operations using data supplied by transaction processing systems using simple routines, such as summaries and comparisons
Management information systems (MIS)
serve middle managers; support nonroutine decision making; often use external information as well from TPS and MIS; Model driven DSS; Data driven DSS
Decision Support systems (DIS)
Serve senior managers; address strategic issues and long-term trends; address nonroutine decision making; provide generalized computing capacity that can be applied to changing array of problems
Executive support systems (ESS)
delivers comprehensive and accurate info for decision making often using a single screen with graphical overviews of key performance indicators
Digital Dashboard
Systems for Linking the Enterprise
- Enterprise systems;
- Supply chain management systems;
- Customer relationship management systems;
- Knowledge management systems
Also called enterprise resource planning (ERP) systems;
Integrate data from key business processes into a single system;
speed communication of information throughout firm;
enable greater flexibility in responding to customer requests, greater accuracy in order fulfillment
Enterprise Systems
manage relationships with suppliers, purchasing firms, distributors, and logistics companies;
manage shared information about orders, production, inventory levels, and so on;
Type of interorganizational system (automating flow of info across organizational boundaries)
Supply Chain Management (SCM) Systems
Help manage relationship with customers;
coordinate business processes that deal with customers in sales, marketing, and customer service;
Goals: optimize revenue, improve customer satisfaction, increase customer retention, identify and retain most profitable customers, increase sales
Customer Relationship Management (CRM) Systems
Internal networks based on internet standards;
often are private access area in company’s web site
Intranet
company web sites accessible only to authorized vendors and suppliers;
facilitate collaboration
Extranet
use of digital technology and internet to drive major business processes
E-business
subset of e-business;
buying and selling goods and services through internet
E-commerce:
using internet tech to deliver info from government systems
E-government
use of social networking platforms to engage employees, customers, suppliers;
conversations to strengthen bonds;
requires information transparency;
seen as a way to drive operational efficiency, spur innovation, accelerate decision making
Social business
investment in collaboration tech can return large rewards, especially in sales and marketing, research and development;
productivity: sharing knowledge and resolving problems;
quality: faster resolution of quality issues;
innovation: more ideas for products and services;
customer service: complaints handled more rapidly;
financial performance: generated by improvements in factors above
Business benefits of collaboration and teamwork
Tools and Tech for Collab and Teamwork
E-mail and instant messaging;
Wikis;
Virtual worlds;
Collab and social business environments (virtual meeting systems, cloud collab services [Google Drive]
The Information Systems Department
Programmers;
Systems analysts;
Information systems managers;
senior managers: CIO, CPO, CSO, CKO;
End users
Computing services;
telecommunications services;
data management services;
application software services;
physical facilities management services;
IT management services;
IT standards services;
IT educational services;
IT research and development services
Information Systems Services
Which functional area includes the checking for quality business process?
Manufacturing and production
How do business processes related to information systems?
Information systems make it possible for firms to manage all their information, make better decisions, and improve the execution of their business processes.
What does MIS stands for?
Management Information Systems
The following are examples of MIS files except:
Inventory data
What is the job of TPS for payroll system?
Maintaining the payroll
In Order Fulfillment Process, the functional area “Accounting” involves the following steps except:
Submit order
What is the definition of business processes?
It refers to the specific ways in which organizations coordinate work, information, and knowledge, as well as the specific ways in which management chooses to coordinate work.
The information included in the MIS comes from:
External and Internal Source
Deals with the buying and selling of goods and services over the Internet.
E-commerce
Company websites that are accessible only by employees.
Intranets
Which of the following types of system enables management to make better decisions regarding their customers?
CRM
Which enterprise application enable organizations to better manage processes for capturing and applying knowledge and expertise?
KMS
Unique and non-routine business problems are typically handled by this information system.
DSS
This makes government operations more efficient.
E-government
Which statement is true?
Collaboration involves working with others to achieve shared and explicit goals.
What is the function of enterprise systems?
It is used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.
It is used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.
Enterprise System
____________ is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools to engage their employees, customers, and suppliers.
Social Business
A key word in social business is?
Conversation
General belief - The more a business firm is “_________,” the more successful it will be, and that collaboration within and among firms is more essential than in the past.
Collaborative
What is not a benefit of social business?
Sociality
________ have been major communication and collaboration tools for interaction jobs. Their software operates on computers, mobile phones, and other wireless devices and includes features for sharing files as well as transmitting messages.
Emails and Instant Messaging (IM)
________ are very useful tools for storing and sharing corporate knowledge and insights.
Wikis
In an effort to reduce travel expenses and enable people in different locations to meet and collaborate, many companies, both large and small, are adopting this system.
Virtual Meeting System
. __________ create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses.
Enterprise Social Networking Tools
The ________________ is the formal organizational unit responsible for information technology services.
Information System Department
___________ are highly trained technical specialists who write the software instructions for computers.
Programmers
