Chapter 2: Communications Flashcards
______ _______ ______ is a fixed, nonmobile radio at a central location.
Base Station Radio
Define- Clear Text
Use of plain English in radio communication transmissions.
No 10-codes or agency specific codes are used.
What U.S. government agency is charged with the control of all radio and television communications and acts as the main regulator of radio frequencies in both the public and private sectors.
__________ __________ ___________
Federal Communications Commission (FCC)
_________ _________ __________ is a mobile computer that communicates with other computers on a radio system.
Mobile Data Terminal (MDT)
What entity is responsible for receiving 9-1-1 calls and processing those calls according to a specific operational policy.
________ _________ _________ _________
Public Safety Answering Point (PSAP)
What are the 6 acceptable communication elements?
Sender Message Receiver Acknowledgment (Feedback to the sender) Medium Interference
What is the PSAP (public safety answering point)?
The single location where 9-1-1 calls from a specific geographic area are routed for answering.
The following are examples of what:
- Two-way radio
- Tone-generated equipment
- Telephones
- Telecommunication devices for the hearing impaired- TDD, TTY
- Direct-line telephones
- Computer (computer automated dispatch)
- Recording systems
- Alarm receiving equipment
__________ _________ __________
Communications Center equipment
_________ _______ (________/_______) are vehicle-mounted devices used to communicate within the EMS system. Stable and powerful, resistant to interference, powered by the vehicle’s electrical system, connected to an emergency generator.
Mobile radios (Transmitter/Receivers)
A ________ ________ _______ is a two-way radio at a fixed site such as a hospital or dispatch center.
Base station radio
________ ________ are hand-carried or handheld devices that operate at 1 to 5 watts. Usually much less powerful than a mobile or base station radio.
portable radios
The below are examples of ways to notify…
telephone (phone-tree) Two-way radio Tone activated radio Computer Teletype (printer) Pagers House lights or bell
… staffed Stations of alarm
The following are examples of receiving ______ calls.
Telephone Two-way radio Walk-ins Wired telegraph circuit box Telephone fire alarm box Radio fire alarm box
Emergency calls
How do you handling Non-emergency calls? (4)
- Answer calls promptly
- be professional and identify the department and yourself.
- Never leave the line open or on hold for long
- Be prepared to take accurate messages.
Receiving a report of an emergency, you need to collect what information? (6)
- Type of emergency
- Location of the emergency
- The number and location of people involved
- Name and location of caller
- Caller’s callback number
- Provide life safety direction if the caller is at immediate risk.
What procedure consists of the following:
- Dial appropriate number
- Give address (cross streets/ landmark)
- Give name & location
- Nature of emergency
- Stay on the line
Public Procedures for reporting emergencies
Use of plain language, including certain standard words and phrases, in radio communications transmissions.
Clear Text
What are the ABC’s of Good Communication?
Accurate
Brief
Concise
What are the 2 types of signal transmissions?
Direct and repeated
_______ ____ is the combination of the telephone and computer equipment including computer-aided dispatch (CAD) to provide the dispatcher with information such as the caller’s location and phone number.
Enhanced 911 (E911)
_________ communication:
Straight line travel of radio signals between a transmitter antenna and a receiver antenna
direct communication
__________ communication:
Used to strengthen communication signals between radios, increase distance of transmission
Repeated communication
What are 5 Radio Limitations?
Distance Physical Barriers Dead zones Interference Ambient Noise
How do you speak into a radio? (3)
- proper distance 1 to 2 inches,
- shield radio from noise and wind with hand
- keep antenna vertical.
Examples of nonemergency calls
Inquiries, requests for assistance, personal calls
How do you handle angry callers? (4)
- remain calm and courteous
- never become confrontational
- be pleasant and take the necessary information
- refer the caller to the appropriate officer or division that can assist them
Most fire department have a channel assigned for dispatching only. When units arrive at the incident, a ________ channel is assigned to the IC while a 2nd _________ channel is assigned for _______ operations.
Command channel
Tactical channel
Fireground channel
______ ________ are remote areas or locations inside structures that cause the loss of cellular telephone service or radio signals.
Dead zones
The following are examples of how to handle ________ calls.
- Answer calls promptly
- be pleasant and identify self, department, and station
- record date, time, name of caller, callers callback number, and message
- never leave telephone line open or on hold for extended periods of time
- post or deliver message promptly to whom it is directed
- if you cannot answer the call, refer them to someone who can
- end call courteous per local SOPs
Nonemergency Calls
Receiving emergency calls:
There are two broad categories of telecommunications systems:
1) ______ ________ ________ ______ ________
2) _________ ________ ________ _______
1) Emergency Service Specific Telecommunications Center
2) Public Safety Answering Point (PSAP)
_______ ______ _______ ________ ______:
Separate telecommunications or dispatch centers that the fire department, EMS, or law enforcement agency operates.
Emergency Service Specific Telecommunications Center
Dispatch begins with some form of alert to the stations, apparatus, or individuals. Alarm notifications may be one or a combination of the following: (3)
- Visual
- Audible
- Electronic
Station lights are an example of a _______ alarm notification.
Visual
The following are examples of ________ alarm notifications:
- vocal alarm
- station bell or gong
- sirens
- whistles or air horns
Audible
The following are examples of ________ alarm notifications:
- computer terminal screen with alarm or line printer
- direct telephone connection with telecommunications center
- radio with tone alert
- scrolling message boards
- Radio
- pagers
- mobile data terminals (MDT)
- Cellphones/smartphones
Electronic
Fire department radio systems used to communicate… (4)
- alert units of an emergency
- coordinate tactics at the emergency
- request additional resources
- monitor the activities of units and individuals
Radio systems can be classified according to their _____ and _____.
Location and size
What are the 3 types of radio systems?
- base station radios
- mobile radios
- portable radios
Portable radios used in hazardous atmospheres must be ______ ______ for that environment
Intrinsically safe
The distance the signal will travel depends on the power of the ______ and _____ _______ and the height of the ______ and ______ _______.
Transmitter and receiver radio
Broadcast and receiving antennas
The following are examples of what?
- another powerful radio signal
- electric motors
- computers
- high-voltage transmission lines
- vehicle ingitions
Interference
What are the following examples of?
- moving away form noise-emitting equiptment
- moving to a location that blocks wind noise
- turning off apparatus audible warning devices when no longer needed
- using your body or PPE as a wind barrier
Ways to overcome ambient noise
Everyone at an emergency scene need to follow what 2 basic communication rules?
1) identify self in every transmission
2) receiver must acknowledge the message
