Chapter 2

Question 1

Selective Perception

Answer 1

people’s selective interpretation of what they see based on their interests, background, experiences

Question 2

Halo effect

Answer 2

drawing a general impression of an individual on the basis of a single characteristic

Question 3

contrast effect

Answer 3

concept that our reaction to one person is often influenced by other people we have encountered

Question 4

projection

Answer 4

attributing one owns characteristics on to other people.

Question 5

Stereotyping

Answer 5

judging someone on the basis of ones perception of the group to which that person belongs.

Question 6

Myer-Briggs Type Indicator

Answer 6

personality test that taps into 4 characteristics and classifies people into 1 of 16 personality types

Question 7

Big five personality model

Answer 7

personality assessment model that taps into five basic dimensions: extraversion, agreeableness, conscientiousness, emotional stability, openness to experience.

Question 8

Extraversion

Answer 8

describes the degree to which a person is sociable, talkative, and assertive.

Question 9

Agreeableness

Answer 9

degree to which a person is good-nature, cooperative, and trusting.

Question 10

Conscientiousness

Answer 10

measure of reliability. Responsible, organized, dependable, and persistent

Question 11

Emotional stability

Answer 11

ability to handle stress.

Question 12

Openness to experience

Answer 12

addresses a person’s range of interests and fascination with novelty.

Question 13

Dark Triad

Answer 13

negative personality traits consisting of Machiavellianism, narcissism, and psychopathy.

Question 14

Machiavellianism

Answer 14

degree to which an individual is pragmatic, maintains emotional distance, and believes that ends can justify means.

Question 15

Narcissism

Answer 15

tendency to be arrogant, have a grandiose sense of self importance, excessive admiration, and have a sense of entitlement.

Question 16

Psychopathy

Answer 16

tendency for the lack of concern for others and the lack of guilt/remorse.

Question 17

Core self-evaluation

Answer 17

degree to which an individual likes or dislikes themselves.

Question 18

Self-monitoring

Answer 18

measures an individual’s ability to adjust to behaviour to external and situation factors.

Question 19

Proactive

Answer 19

identifies opportunities, shows initiative, takes action, and perseveres until meaningful change occurs.

Question 20

Emotional labour

Answer 20

when an employee expresses organizationally desired emotions during interpersonal actions.

Question 21

Emotional dissonance

Answer 21

inconsistency between the emotions an individual feels and the emotions they show.

Question 22

Emotional intelligence (EI)

Answer 22

ability to detect and to manage emotional cues and information.

Question 23

Employee deviance

Answer 23

voluntary actions that violate established norms and threaten the organization.