Chapter 2

Question 1

Factors of communication competency

Answer 1

Informal
Formal
Negotiation

Question 2

Factors of planning and administrative competency

Answer 2

Info gathering, analyzing and problem solving

Planning and organizing projects

Time management

Budgeting and financial management

Question 3

Factors of team work competency

Answer 3

Designing teams

Creating a supportive environment

Managing team dynamics

Question 4

Factors of strategic action competency

Answer 4

Understanding the industry

Understanding the organization

Taking strategic actions

Question 5

Factors of global awareness competency

Answer 5

Cultural knowledge and understanding

Cultural openness and sensitivity

Question 6

Factories of emotional intelligence and self-management competency

Answer 6

Integrity and ethical conduct

Personal drive and resilience

Balancing work and life issues

Self-awareness and development

Spiritual intelligence