Chapter 1 Flashcards
Where do managers work?
In organizations
What 3 characteristics do organization’s share?
They are all made up of people
They all have a purpose
These people are grouped together in some way or other
How are managers different from operative?
Operative employee normally works on a particular task without having any supervisory role over other people
Managers are responsible for directing and supervising both operative employees and lower-level managers
Managers are often evaluated on how well the people they direct do their jobs
What are the different organizational levels?
Top managers
Middle managers
First-line managers
Operative employees
What are examples and duties of first-line managers?
Sales Managers, Section Heads and Production Managers
Directly responsible for he production for goods and services
Spend most of their time with people they supervise and other first-line managers
Need strong technical skills
Link between operations of each department and the rest of the organization m
Spend most of their time leading and controlling, less time planning and organizing.
What are middle managers?
Eg plant managers, directors of departments such as finance
Receive broad general strategies and policies from top managers
Translates policies into specific objective and plans for FLM to implement (delegating authority and coordinating schedule and resources)
Spend most of their time enabling FLM and non-managerial employees to work effectively (leading and organizing activities)
Review work plans of various groups, help them set priorities, negotiate and coordinate activities
Adept at:
Developing their subordinates
Opening lines of communication
Giving recognition and credit for their work
What are top managers?
Managing director or rector
Overall direction and operations of an organization
Spend most of their time with people outside their organization
75% of the day planning and leading
Decision Making
What is the management process?
Planning
Organizing
Leading
Controlling
What is planning?
Involves defining organizational objectives and proposing ways to reach them
What is organizing
Takes the tasks identified during planning and assigns them to individuals and groups wishing the organization
Define leading
Involves communicating with and motivating other to perform the tasks necessary to achieve the organizations goals within the context of a supporting organizational structure
What is controlling?
Is the process by which an organization monitors performance and takes corrective action
What are the 7 Ss of successful strategy execution?
Strategic purposes (Resources) Structure Shared Values Systems + Processes Staff Style Strategic Performance
Making decisions and making change
If one element of the organization is changed to respond to developments in the turbulent external environment, then other elements in the organization may have to change accordingly
Nader and Tushmans Congruence Model
Input: Environment Resources History (Strategy)
Transformation Process: Task Formal organizational agreement Informal organization Individual
Output
Organization
Group
Individual
