Chapter 2 Flashcards
the process of exchanging information with others
communication
spoken or writing words
verbal communication
communicating without using words
nonverbal communication
based on what a person sees, hears, touches, or smells. Is collected by using the senses
Objective information
something a person cannot or did not observe. it’s is based on something that the resident reported that may or may not be true.
Subjective information
what is observed
signs
what the resident reports
symptoms
the inability to control the bladder or bowels
incontinence
residents can call for help whenever they need it
call lights
phrases that are used over and over again and do not really mean anything
cliches
unconscious behaviors used to release tension or cope with stress
defense mechanisms
completely rejecting the thought or feeling
denial
seeing the feelings in others that are really one’s own
projection
transferring a string negative feeling to a safer situation
displacement
making excuses to justify a situation
rationalization
blocking painful thoughts or feelings from the mind
repression
going back to and old, usually immature behavior
regression
a system of learned belief and behaviors that is practiced by a group of people
culture
a society made up of many cultures
multicultural society
a loss of function or ability; it can be a partial or complete loss
impairment
the normal functioning of emotional and intellectual abilities
mental health
a disorder that affects a person’s ability to function and often causes appropriate behavior; confusion disorientation, agitation, and anxiety are common symptoms
mental health disorder
violent or hostile behavior
combative
the ways the part of the body work together when a person moves
body mechanics