Chapter 2 Flashcards

1
Q

What are the strategic approaches in competitive pricing?

A

-Short-term sales success (temporary price reduction)
-Profit maximization (price choice that gives max. profit/
ROI in line with competitive prices.
-Market share expansion (low price strategy compared to
competition)
-Quality leadership establishment (high price strategy
compared to competition

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2
Q

How can the budgeting of marketing communication measures be determined?

A

-All you can afford method (on basis of available
resources
-Percentage of sales method
-Competitive parity method (comparison with
competition
-Objective & task method

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3
Q

What is cost-based pricing?

A

Analysis between relationship of fixed (independent of units produced) and variable costs (dependent of units produced)

Approach 1: Market penetration through high production
volume, then ROI calculation to determine break-even
point.

Approach 2: Price premium to existing cost factors to reflect profit target.

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4
Q

What are communication goals in international marketing communication?

A

-Awareness
-Knowledge (brand/product)
-Sympathy (positive feelings, moods, opinions)
-Preference
-Conviction (product best in the market)
-Purchase (creating conditions for purchase e.g. special
offers)

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5
Q

How does internet- based marketing communication measure success?

A

-Click rates
-Page views
-Feed back

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6
Q

What are steps to establish efficient communication?

A

-identify target group
-define goals
-design content
-select media
-measure success

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7
Q

What is the goal of international marketing?

A

-send clear, consistent & compelling message about company, performance & brand in effective & efficient way

prerequisite:
-company knows all points of customer contact
-provides relevant, reliable, up-to-date, targeted
information via channels

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8
Q

What are the tasks of internationally integrated marketing communication?

A

-coordination & integration of messages about companies & products across all channels
-coordination of instruments of communication mix (content & formal design)

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9
Q

What are the advantages of homogenous worldwide standardization?

A

-simplification of production & logistical processes of supply chain management
-avoidance of multiple warehouses & different distribution channels
-standardized global pricing structures
-no risk of softening of global brand policy

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10
Q

What are the 2 different strategic approaches implying different product policy requirements during product launch?

A

-Market skimming strategy: aim- achieve max. price and profit to implement price reductions depending on market dynamics.

prerequisite: high quality unique product
risk: initial lower production volumes (production related cost will offset increased volume)

-Market penetration strategy: lowest prices is set at market launch -> rapid market penetration & exclude competitions.

prerequisite: highly price-sensitive market to increase volume (through low prices) & lower production costs

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11
Q

What does pricing policy deal with?

A

-decisions that serve to shape the price performance ratio in a target-oriented manner
the initial fixing & subsequent modification of prices
- price differentiation
-design of payment conditions (rebates, discounts,
bonuses, payment terms)
-financing (loans/leasing)

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12
Q

What are the different scenarios in brand policy?

A

Scenario 1: Brand standardized worldwide & deliberately not adopted due to local factors

Scenario 2: Brand is supplemented by national product brands according to local conditions (e.g. claims translated in local language)

Scenario 3: Co-branding between global umbrella brand & local brand adoption results in a local private label.

Scenario 4: Brand is replaced with strong national brand (acquisition)

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13
Q

What are the 3 factors that play a role in pricing?

A
  • perceived value by customer (price cap); if price is high
    = no demand
  • cost of product (lower price limit): losses made if price is
    below lower price limit
  • other internal & external factors: competitive situation
    (excess supply/ demand), marketing strategy position in
    life cycle, stage of market maturity, regulations
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14
Q

What is supplier market?

A

Market in which a narrowly limited number of manufacturers face a large number of distributors & sales agents

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15
Q

What are the factors that may make adaptation of product undesirable from marketing pov?

A

-different national regulations & legal provisions
(prohibition of certain ingredients, freedom of
advertising)
-OTC sales or restrictive distribution
- insights from market research (preferences &
expectations) are different in another country
-customs, practices, values are different (alcohol ban in
UAE, left hand drive)
-language barriers & need for adaptation of product
names, description etc.
-different power relations between manufacturer/ dealer
(dealers with strong buyer power will push for product
adaptation)
-varying ability of distribution channels

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16
Q

Problem areas/challenges of international market research?

A
  • less willingness of potential buyers to answer market
    research questions
  • lack of access to current & verifiable secondary data
  • language barriers & translation problems, increasing
    error rates & potential additional costs
    -field research is time & cost consuming
    -difficulty in forming representative samples for survey
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17
Q

What are the different survey designs available to market researchers for data collection?

A

-cross sectional surveys: look at market condition in a
defined time frame
-longitudinal surveys: look into changes in market over
continuous period of time
-experiments (field research)

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18
Q

What are the processes of international market research?

A

-definition of information needs for a specific action
-development of research design for data collection
-management & implementation for data collection
analysis & preparation of results
-deduction of recommendations for action on basis of
knowledge gained

19
Q

What are the 2 primary methods to generate knowledge & data for market research?

A
  • primary source: info developed through personal
    research (field research) (e.g. interview with target
    group, visit to congresses)

-secondary source: indirect source of info that can be
researched & evaluated in literature, databases or on
internet

20
Q

What are the 3 different types of research/objective in market research?

A
  • exploratory research: gather basic info about market.
    aim: derive hypothesis which can be verified or falsified\

-descriptive research: has high degree of preliminary info
aim: description & clarification of quantitative &
qualitative details

-casual research: applied retrospectively to explain
observations & test hypothesis

21
Q

What are the 6 cultural dimensions of Hofstede?

A

-power distance
-individualism vs collectivism
-masculinity vs femininity
-uncertain vs avoidance
-long term vs short term orientation
-indulgence vs restraint

22
Q

What are individualism & collectivism?

A

describes relationship between individuals & social groups, the resulting self-image & demands for self-realization

23
Q

What are collectivist culture?

A

influence of social group (family) predominates

24
Q

What are individualistic cultures?

A

-desire for self- determination & self-realization goals prevail

25
What are feminine cultures?
-distribution of roles are more equal -role models in the work world & domestic environment are separated
26
What is the dimension uncertainty avoidance?
-examines how unknown situations & risks are dealt with different cultures -high degree of uncertainty avoidance= high degree rule orientation & planning to make unknown predictable & manageable -order & law are highly valued; errors are less tolerated
27
What are the 3 different milieus?
-socially upscale milieus -middle class -lower middle/ lower class
28
What are market research tasks?
- help adapt products to changing international markets in best way possible - obtain information about distant target markets that could be acquired through on site research
29
What is marketing information system?
-software apps that bundle structure & convert existing knowledge of markets & customers into action plans - affiliated with customer relationship management systems
30
Who belong to the middle class?
-middle class: performance & adaptable mainstream -adaptive navigators: modern young center - socio-ecological: committed, socially critical
31
Who belong to lower-middle class / lower class?
-traditionals: safety oriented older generation -precarious: inclusive lower class -hedonists: fun loving lower class/ middle lower class
32
Who belong to the socially upscale milieus?
-established: classical establishment -liberal intellectuals: enlightened educational elite - performers: multi-optional, efficiency oriented service elite -cosmopolitan avant gardes: ambitious, creative, avant- garde
33
What are the elements of marketing mix?
-product policy -pricing policy -placement policy -promotion policy
34
What is brand development/image?
-a subjective construct that is shaped by collective socio-culturally determined cognitive patterns,but also by individual preferences
35
What is the optimal pricing policy?
-between skimming off largest possible sales volume and skimming off largest possible contribution margin
36
Why is pricing policy=conditional policy
Becaue price can’t be considered in isolation as a nominal value
37
What communication mix is ideal for Business to Consumers (B2C)
Mass media with high publicity
38
What communication mix is better for Business to Business (B2B)?
-Personal sales -Promotional or advisory communication
39
What are the key decision areas in international brand management
Positioning, naming, owner structure, development of brand
40
What factors influence consumer behavior?
Socio-cultural imprints Lifestyle Linguistic nuances Value systems Norms Interpretation of symbols & gestures Customs Communication habits
41
What is consumer goods marketing?
Marketing measures aimed at end consumer
42
What is industrial goods marketing or capital goods marketing?
Marketing measures aimed at business customers
43
What are the tasks of market research in international context?
-identification & analysis of attractive target markets on global level -anticipation of marketing opportunities by observing new global markets -contribution to maintenance of market information systems -generation of database for marketing decisions -anticipation of marketing problems by observing int. consumer behavior -support of conception and optimization of marketing measures -measurement and review of marketing performance