Chapter 2 Flashcards

1
Q

What are the strategic approaches in competitive pricing?

A

-Short-term sales success (temporary price reduction)
-Profit maximization (price choice that gives max. profit/
ROI in line with competitive prices.
-Market share expansion (low price strategy compared to
competition)
-Quality leadership establishment (high price strategy
compared to competition

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2
Q

How can the budgeting of marketing communication measures be determined?

A

-All you can afford method (on basis of available
resources
-Percentage of sales method
-Competitive parity method (comparison with
competition
-Objective & task method

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3
Q

What is cost-based pricing?

A

Analysis between relationship of fixed (independent of units produced) and variable costs (dependent of units produced)

Approach 1: Market penetration through high production
volume, then ROI calculation to determine break-even
point.

Approach 2: Price premium to existing cost factors to reflect profit target.

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4
Q

What are communication goals in international marketing communication?

A

-Awareness
-Knowledge (brand/product)
-Sympathy (positive feelings, moods, opinions)
-Preference
-Conviction (product best in the market)
-Purchase (creating conditions for purchase e.g. special
offers)

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5
Q

How does internet- based marketing communication measure success?

A

-Click rates
-Page views
-Feed back

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6
Q

What are steps to establish efficient communication?

A

-identify target group
-define goals
-design content
-select media
-measure success

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7
Q

What is the goal of international marketing?

A

-send clear, consistent & compelling message about company, performance & brand in effective & efficient way

prerequisite:
-company knows all points of customer contact
-provides relevant, reliable, up-to-date, targeted
information via channels

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8
Q

What are the tasks of internationally integrated marketing communication?

A

-coordination & integration of messages about companies & products across all channels
-coordination of instruments of communication mix (content & formal design)

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9
Q

What are the advantages of homogenous worldwide standardization?

A

-simplification of production & logistical processes of supply chain management
-avoidance of multiple warehouses & different distribution channels
-standardized global pricing structures
-no risk of softening of global brand policy

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10
Q

What are the 2 different strategic approaches implying different product policy requirements during product launch?

A

-Market skimming strategy: aim- achieve max. price and profit to implement price reductions depending on market dynamics.

prerequisite: high quality unique product
risk: initial lower production volumes (production related cost will offset increased volume)

-Market penetration strategy: lowest prices is set at market launch -> rapid market penetration & exclude competitions.

prerequisite: highly price-sensitive market to increase volume (through low prices) & lower production costs

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11
Q

What does pricing policy deal with?

A

-decisions that serve to shape the price performance ratio in a target-oriented manner
the initial fixing & subsequent modification of prices
- price differentiation
-design of payment conditions (rebates, discounts,
bonuses, payment terms)
-financing (loans/leasing)

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12
Q

What are the different scenarios in brand policy?

A

Scenario 1: Brand standardized worldwide & deliberately not adopted due to local factors

Scenario 2: Brand is supplemented by national product brands according to local conditions (e.g. claims translated in local language)

Scenario 3: Co-branding between global umbrella brand & local brand adoption results in a local private label.

Scenario 4: Brand is replaced with strong national brand (acquisition)

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13
Q

What are the 3 factors that play a role in pricing?

A
  • perceived value by customer (price cap); if price is high
    = no demand
  • cost of product (lower price limit): losses made if price is
    below lower price limit
  • other internal & external factors: competitive situation
    (excess supply/ demand), marketing strategy position in
    life cycle, stage of market maturity, regulations
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14
Q

What is supplier market?

A

Market in which a narrowly limited number of manufacturers face a large number of distributors & sales agents

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15
Q

What are the factors that may make adaptation of product undesirable from marketing pov?

A

-different national regulations & legal provisions
(prohibition of certain ingredients, freedom of
advertising)
-OTC sales or restrictive distribution
- insights from market research (preferences &
expectations) are different in another country
-customs, practices, values are different (alcohol ban in
UAE, left hand drive)
-language barriers & need for adaptation of product
names, description etc.
-different power relations between manufacturer/ dealer
(dealers with strong buyer power will push for product
adaptation)
-varying ability of distribution channels

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16
Q

Problem areas/challenges of international market research?

A
  • less willingness of potential buyers to answer market
    research questions
  • lack of access to current & verifiable secondary data
  • language barriers & translation problems, increasing
    error rates & potential additional costs
    -field research is time & cost consuming
    -difficulty in forming representative samples for survey
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17
Q

What are the different survey designs available to market researchers for data collection?

A

-cross sectional surveys: look at market condition in a
defined time frame
-longitudinal surveys: look into changes in market over
continuous period of time
-experiments (field research)

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18
Q

What are the processes of international market research?

A

-definition of information needs for a specific action
-development of research design for data collection
-management & implementation for data collection
analysis & preparation of results
-deduction of recommendations for action on basis of
knowledge gained

19
Q

What are the 2 primary methods to generate knowledge & data for market research?

A
  • primary source: info developed through personal
    research (field research) (e.g. interview with target
    group, visit to congresses)

-secondary source: indirect source of info that can be
researched & evaluated in literature, databases or on
internet

20
Q

What are the 3 different types of research/objective in market research?

A
  • exploratory research: gather basic info about market.
    aim: derive hypothesis which can be verified or falsified\

-descriptive research: has high degree of preliminary info
aim: description & clarification of quantitative &
qualitative details

-casual research: applied retrospectively to explain
observations & test hypothesis

21
Q

What are the 6 cultural dimensions of Hofstede?

A

-power distance
-individualism vs collectivism
-masculinity vs femininity
-uncertain vs avoidance
-long term vs short term orientation
-indulgence vs restraint

22
Q

What are individualism & collectivism?

A

describes relationship between individuals & social groups, the resulting self-image & demands for self-realization

23
Q

What are collectivist culture?

A

influence of social group (family) predominates

24
Q

What are individualistic cultures?

A

-desire for self- determination & self-realization goals prevail

25
Q

What are feminine cultures?

A

-distribution of roles are more equal
-role models in the work world & domestic environment are separated

26
Q

What is the dimension uncertainty avoidance?

A

-examines how unknown situations & risks are dealt with
different cultures
-high degree of uncertainty avoidance= high degree rule orientation & planning to make unknown predictable & manageable
-order & law are highly valued; errors are less tolerated

27
Q

What are the 3 different milieus?

A

-socially upscale milieus
-middle class
-lower middle/ lower class

28
Q

What are market research tasks?

A
  • help adapt products to changing international markets
    in best way possible
  • obtain information about distant target markets that
    could be acquired through on site research
29
Q

What is marketing information system?

A

-software apps that bundle structure & convert existing
knowledge of markets & customers into action plans
- affiliated with customer relationship management
systems

30
Q

Who belong to the middle class?

A

-middle class: performance & adaptable mainstream
-adaptive navigators: modern young center
- socio-ecological: committed, socially critical

31
Q

Who belong to lower-middle class / lower class?

A

-traditionals: safety oriented older generation
-precarious: inclusive lower class
-hedonists: fun loving lower class/ middle lower class

32
Q

Who belong to the socially upscale milieus?

A

-established: classical establishment
-liberal intellectuals: enlightened educational elite
- performers: multi-optional, efficiency oriented service
elite
-cosmopolitan avant gardes: ambitious, creative, avant-
garde

33
Q

What are the elements of marketing mix?

A

-product policy
-pricing policy
-placement policy
-promotion policy

34
Q

What is brand development/image?

A

-a subjective construct that is shaped by collective socio-culturally determined cognitive patterns,but also by individual preferences

35
Q

What is the optimal pricing policy?

A

-between skimming off largest possible sales volume and skimming off largest possible contribution margin

36
Q

Why is pricing policy=conditional policy

A

Becaue price can’t be considered in isolation as a nominal value

37
Q

What communication mix is ideal for Business to Consumers (B2C)

A

Mass media with high publicity

38
Q

What communication mix is better for Business to Business (B2B)?

A

-Personal sales
-Promotional or advisory communication

39
Q

What are the key decision areas in international brand management

A

Positioning, naming, owner structure, development of brand

40
Q

What factors influence consumer behavior?

A

Socio-cultural imprints
Lifestyle
Linguistic nuances
Value systems
Norms
Interpretation of symbols & gestures
Customs
Communication habits

41
Q

What is consumer goods marketing?

A

Marketing measures aimed at end consumer

42
Q

What is industrial goods marketing or capital goods marketing?

A

Marketing measures aimed at business customers

43
Q

What are the tasks of market research in international context?

A

-identification & analysis of attractive target markets on global level
-anticipation of marketing opportunities by observing new global markets
-contribution to maintenance of market information systems
-generation of database for marketing decisions
-anticipation of marketing problems by observing int. consumer behavior
-support of conception and optimization of marketing measures
-measurement and review of marketing performance