Chapter 19 Crew Resource Management and Leading Change Flashcards
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What is crew resource management (CRM)?
A behavioral approach to reducing human error in high-risk or high-consequence activities
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are Dupont’s dirty dozen. list of reason and ways that humans make mistakes?(12)
- lack of communication
- complacency
- lack of knowledge
- distraction
- lack of teamwork
- fatigue
- lack of resources
- pressure
- lack of assertiveness
- stress
- lack of awareness
- norms
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are active failures?
unsafe acts committed by people who are in direct contact with the situation or system
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are latent conditions
the inevitable resident pathogens within the system
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are the six areas covered in the fire CRM model?(6)
- communication skills
- teamwork
- task allocation
- critical decision making
- situational awareness
- debriefing
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are the steps of the assertive statement process?(5)
- use an opening/attention getter
- state your concern
- state the problem as you see it
- state a solution
- obtain agreement or buy-in
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What competencies is true respect based on?(3)
- personal
- technical
- socail
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are the tree sides of the triangle of leadership?
- effective leadership
- leadership skills
- trust and respect
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
When functioning as part of a team a self assessment should be done. what critical ares should be assessed?
- physical condition
- mental condition
- attitude
- understanding human behavior
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
effective team players must have the following chararistics?(14)
- appreciation for personal safety
- concern for the safety of the crew
- respect authority
- willingness to take orders
- knowledge of the limits of authority
- desire to help their leader be successful
- communication skills
- provide constructive, pertinent feedback
- admit errors
- keep ego in check
- balance assertiveness and authority
- learning attitude
- perform demanding tasks
14 adaptability
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What is situational awareness?
Is the accurate perception of what is going on around you
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What steps should be followed at an emergency scene to maintain situational awareness?(6)
- fight the fire
- assess problems in the time available
- gather information from all sources
- choose the best option
- monitor results and alter the plan as necessary
- beware of situational awareness loss factors
CHAPTER 19 CREW RESOURCE MANAGEMENT AND LEADING CHANGE
What are situational awareness loss factors?(8)
- ambiguity
- distraction
- fixation
- overload
- complacency
- improper procedure
- unresolved discrepancy
- nobody fighting the fire
