Chapter 17 Vocab Flashcards

1
Q

direct marketing

A

connecting directly with carefully targeted segments or individual consumers, often on a one to one, interactive basis

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2
Q

customer database

A

an organized collection of comprehensive data about individual customers or prospects, including geographic, demographic, psychographic and behavioral data

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3
Q

forms of direct marketing (7)

A
direct mail marketing
catalog marketing
telemarketing
direct response television marketing
kiosk marketing
online marketing
face to face selling
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4
Q

direct mail marketing

A

marketing that occurs by sending an offer, announcement, reminder or other item directly to a person at a particular address

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5
Q

catalog marketing

A

direct marketing through print, video, or digital catalogs that are mailed to select customers, made available in stores, or presented online

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6
Q

telemarketing

A

using the telephone to sell directly to customers

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7
Q

outbound telemarketing

A

sell directly to customers and businesses

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8
Q

inbound telemarketing

A

receive orders from television and print ads, direct mail, or catalogs

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9
Q

direct response television marketing (DRTV)

A

direct marketing via television, including direct-response television advertising (infomercials) and interactive television (iTV) advertising

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10
Q

kiosk

A

information and ordering machine

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11
Q

online marketing

A

efforts to market products and services and build customer relationships over the internet

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12
Q

internet

A

vast public web of computer networks that connects users of all types around the world to each other and an amazingly large information repository

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13
Q

click only companies

A

the so called dot coms, which operate online only and have no brick and mortar market presence

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14
Q

click and mortar presence

A

traditional brick and mortar companies that have added online marketing to their operations

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15
Q

business to consumer online marketing (B to C)

A

businesses selling goods and services online to final customers

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16
Q

business to business online marketing (B to B)

A

businesses using online marketing to reach new business customers, serve current customers more effectively, and obtain buying efficiencies and better prices

17
Q

consumer to consumer online marketing (C to C)

A

online exchanges of goods and information between final consumers

18
Q

blogs

A

online journals where people post their thoughts, usually on a narrowly defined topic

19
Q

consumer to business online marketing (C to B)

A

online exchanges in which consumers search out sellers, learn about their offers, initiate purchases, and sometimes even drive transaction terms

20
Q

5 ways of setting up an online marketing presence

A
web sites
online ads/promotions
online social networks
email
mobile marketing
21
Q

corporate/brand website

A

web site designed to build customer goodwill, collect customer feedback, and supplement other sales channels rather than sell the company’s products directly

22
Q

marketing website

A

web site that interacts with consumers to move them closer to a direct purchase or other marketing outcome

23
Q

online advertising

A

advertising that appears while consumers are browsing the internet, including display ads, search related ads, online classifieds, and other forms

24
Q

viral marketing

A

internet version of word of mouth marketing: a website, email message, or other marketing event that is so infectious that customers will seek it out or pass it along to friends

25
online social networks
online communities where people congregate, socialize, and exchange views and information
26
email marketing
sending highly targeted, highly personalized, relationship building marketing messages via email
27
spam
unsolicited, unwanted commercial email messages
28
mobile marketing
marketing to on the go consumers through mobile phones, smartphones, tablets, and other mobile communication devices
29
permission based email marketing
only email customers who opt in