Chapter 17 Motivation theory Flashcards
Chapter 17 What is motivation? Edexcel 2BS01 Business Studies GCSE Unit 3.4
The desire to complete a task. Motivation can come from both the worker themselves and from the way the business treats them
Chapter 17 What is Maslow’s hierarchy of needs? Edexcel 2BS01 Business Studies GCSE Unit 3.4
Abraham Maslow developed the theory known as the hierarchy of needs which describes five specific needs which aid motivation – physiological needs, safety needs, love and belonging needs, self-esteem needs, and self-actualisation needs. It places these needs in an order of importance, starting with basic (physiological) needs as the foundation. According to his theory once one need was satisfied it ceases to act as a motivator. A business can help a worker achieve these needs through various methods such as pay and opportunity. Sometimes one factor can help with more than one need, such as pay helping the physiological needs and the self-esteem needs.
Chapter 17 What are the ways a business might use to motivate its employees? Edexcel 2BS01 Business Studies GCSE Unit 3.4
Wage increases Promotion Praise Flexible working hours Loyalty cards Fringe benefits Bonus Schemes Training Free lunch / tea / coffee Staff vehicle Discounted travel Better working conditions Uniform Discounts on products Employee of the month awards Holidays
Chapter 17 How do methods of motivation lead to an increase in employee motivation? Edexcel 2BS01 Business Studies GCSE Unit 3.4
According to Maslow, it will address their physiological needs / safety needs / love and belonging needs / self-esteem needs / self-actualisation needs
Chapter 17 How can poor motivation affect productivity in a business? Edexcel 2BS01 Business Studies GCSE Unit 3.4
• Staff may be willing to work less hard • The quality of products is usually reduced • Staff may be unwilling to come up with new ways of working
Chapter 17 What are the positive impacts of job losses and factory closures on the motivation of any remaining employees? Edexcel 2BS01 Business Studies GCSE Unit 3.4
Motivation is increased because : • the company is now seen to be more competitive • the employees feel that there are not likely to be any further redundancies • the employees know that they still have their jobs
Chapter 17 What are the negative impacts of job losses and factory closures on the motivation of any remaining employees? Edexcel 2BS01 Business Studies GCSE Unit 3.4
Motivation is decreased because :- • the company is seen to be failing • the employees are worried that there could be further redundancies • the redundancies affect all of the workers as entire factories are closing
Chapter 17 What are the benefits to a business of improved motivation of its employees? Edexcel 2BS01 Business Studies GCSE Unit 3.4
• the productivity / output of the business should improve • the quality of the products should increase • staff retention should improve • Employees will be more flexible
Chapter 17 How does pay motivate employees? Edexcel 2BS01 Business Studies GCSE Unit 3.4
• Satisfies physical needs • Makes the business a better place to work • Makes the staff feel more valued
