Chapter 15 Therapeutic communications

Question 1

Active Listening

Answer 1

Listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient

Question 2

Clarification

Answer 2

asking the speaker to help you understand

Question 3

Closed-ended questions

Answer 3

A form of interview questions that limits a patients response to simple brief words or phrases ( yes no sharp dull)

Question 4

Communication

Answer 4

the use or words, writing, or other commonly understood symbols by a sender to send a message to a reciever, who the provides feedback that indicates the reciever’s interpretation of the messag.

Question 5

Confrontation

Answer 5

focusing on a particular point made during the interview

Question 6

Cultural beliefs

Answer 6

Values and perspectives common to a racial, religious, or social group of people

Question 7

Cultural imposition

Answer 7

the tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture

Question 8

Customs

Answer 8

a practice or set of practices followed by a group of people

Question 9

discrimination

Answer 9

treatment of consideration based on class or category rather than individual merit

Question 10

Direct (closed-ended) questions

Answer 10

Questions that can be answered with short responses such as yes or no

Question 11

Empathy

Answer 11

Identification with and understanding of anothers situation, feelings, and motives

Question 12

Ethnocentrism

Answer 12

Viewing your lif as the most desirable, acceptable, or best and acting in a manner conveying superiority to another culture’s way of life

Question 13

Explanation

Answer 13

sharing objective information related to the message

Question 14

Facilitation

Answer 14

encourging the patient to provide more information

Question 15

Interpretation

Answer 15

stating the conclusion you have drawn from the information

Question 16

Intimate space

Answer 16

The area 1.5 feet of a person

Question 17

Labeling

Answer 17

The application of a derogatory term to a patient on athe basis of an event, habit, or personality trait that may not be accurate about the underlying condition

Question 18

Nonverbal cues

Answer 18

Expressions, motions, gestures, and body language that may be used to communicate other than with words

Question 19

Open-ended questions

Answer 19

A form of interview questions that allow patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important

Question 20

Personal space

Answer 20

the area around individuals that they perceive as an extension of themselves, in the US personal distance is 1.5-4 ft

Question 21

Reflection

Answer 21

Echoing the patients message using your own words

Question 22

Social distance

Answer 22

The acceptable distance between strangers used for impersonal business transcations. in western cultures this distance is 4-12 ft

Question 23

Stereotyping

Answer 23

The attribution of some trait or characteristic to one person on the basis of the interviewers preconceived notions about a general class of people of similar characteristics

Question 24

Summarization

Answer 24

Briefly reviewing the interview and your conclusion

Question 25

Sympathy

Answer 25

Sharing the patients feelings or emotional state in relation to an illness