Chapter 15 Therapeutic communications Flashcards
Active Listening
Listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient
Clarification
asking the speaker to help you understand
Closed-ended questions
A form of interview questions that limits a patients response to simple brief words or phrases ( yes no sharp dull)
Communication
the use or words, writing, or other commonly understood symbols by a sender to send a message to a reciever, who the provides feedback that indicates the reciever’s interpretation of the messag.
Confrontation
focusing on a particular point made during the interview
Cultural beliefs
Values and perspectives common to a racial, religious, or social group of people
Cultural imposition
the tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture
Customs
a practice or set of practices followed by a group of people
discrimination
treatment of consideration based on class or category rather than individual merit
Direct (closed-ended) questions
Questions that can be answered with short responses such as yes or no
Empathy
Identification with and understanding of anothers situation, feelings, and motives
Ethnocentrism
Viewing your lif as the most desirable, acceptable, or best and acting in a manner conveying superiority to another culture’s way of life
Explanation
sharing objective information related to the message
Facilitation
encourging the patient to provide more information
Interpretation
stating the conclusion you have drawn from the information
Intimate space
The area 1.5 feet of a person
Labeling
The application of a derogatory term to a patient on athe basis of an event, habit, or personality trait that may not be accurate about the underlying condition
Nonverbal cues
Expressions, motions, gestures, and body language that may be used to communicate other than with words
Open-ended questions
A form of interview questions that allow patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important
Personal space
the area around individuals that they perceive as an extension of themselves, in the US personal distance is 1.5-4 ft
Reflection
Echoing the patients message using your own words
Social distance
The acceptable distance between strangers used for impersonal business transcations. in western cultures this distance is 4-12 ft
Stereotyping
The attribution of some trait or characteristic to one person on the basis of the interviewers preconceived notions about a general class of people of similar characteristics
Summarization
Briefly reviewing the interview and your conclusion
Sympathy
Sharing the patients feelings or emotional state in relation to an illness
