Chapter 15: Compliance and Delivering Value

Question 1

C15 Compliance and Delivering Value: Terms and terminology

Answer 1

• Compliance . Среди десятков видов compliance, нужно выделить группы:
  
  • Governmental Regulations and Societal Norm Compliance - регуляторка (любые виды) и социальные практики (дресс-код например) ВНЕ организации
  • Organizational Governance Compliance - rules and guidance within the orga, включая PMO rules, Project governance rules, etc.
• Transitional Change - в скоупе проекта д.б. помощь юзерам в переходе из current во future state, которое делает проект (e.g. тренинги, коммуникации для нового ПО)
• Value Chain - systematic series of steps that go into the creation of a delivered product. E.g. - homemade apple pie
• Value Stream Mapping (lean concept) - a team visualizes, discusses and analyzes all steps in a product delivery process in order to eleminate waste and gain efficiencies in that process

Question 2

All domains: people and processes exist within the business environment

Answer 2

Question 3

Ogranizations and Organizational governance

Answer 3

Question 4

Project Management Principles (PMBok Guide)

Answer 4

• Stewardship - забота о ресурсах (в т.ч. денежных и людских), плюс действовать честно и открыто
• Team - as a servant leader - creating and ensuring a collaborative and safe team environment
• Stakeholders - how SH engagement is managed
• Value - в течение проекта ensure that the proj is aligned with the orga’s business objectives
• System Thinking - constant proactive response to a system’s dynamic and changing circumstances
• Leadership - practicing servant leadership, fostering a collaborative team environment
• Tailoring - подстраиваем под конкретный проект
• Quality - ensure the product meets req (список quality - отдельная карточка)
• Risk - evaluate, plan response, execute
• Adaptability and resiliency - build in the project and help to build in the orga
• Enable change to achieve the envisioned future state - by preparing the SH impacted by the proj. Can be done by building effective transitions as a part of proj closing activities

Question 5

Quality Requirements

Answer 5

• Performance - работает как подразумевалось
• Conformity - сделан согласно спеке и подходит для использования?
• Reliability - надежность (отказоустойчивость?)
• Satisfaction -
• Uniformity - are the deliverables uniform with others produced in the same manner?
• Efficiency - достигать высоких результатов с меньшими усилиями
• Sustainability - creating products with positive impacts on socioeconomic factors and with environmental sustainability
• Navigate complexity - related to tailoring. Постоянно оценивать подходы и методы, убеждаясь что они соответствуют complexity проекта.

Question 6

Change Models

Answer 6

You may see one of these model names as an answer choice in an exam question

• ADKAR Model - Awareness, Desire, Knowledge, Ability, Reinforcement - каждый человек проходит при адаптации к изменению.
• 8-Step Process for Leading Change - top-down approach for the management of medium- to large- orgas. Создаем энтузиазм, коммуницируя видение сверху
• Virginia Satir Change Model - перед тем, как всё станет лучше, всё сначала становится хуже. Но в конце концов будет лучше with clear communication and support
• Transition Model - люди постепенно признают изменения, проходя через стадии (1) ending, losing, letting go (2) neutral zone (3) the new beginning