Chapter 15 Flashcards
Transformation Process
The process that converts resources into finished goods and services.
Manufacturing Organizations
Organizations that produce physical goods
Service Organizations
Organizations that produce nonphysical products in the form of services.
Business Model
A strategic design for how a company intends to profit from its broad array of strategies, processes, and activities.
Organizational Processes
The way organizational work is done.
ISO 9000
A series of international quality standard that set uniform guidelines for processes to ensure that products conform to customer requirements.
Six Sigma
A quality standard that establishes a goal of no more than 3.4 deficits per million units or procedures.
Project
A one-time only set of activities with a definite beginning and ending point.
Project Management
The task of getting project activities done one time, within budget, and according to specifications.
Giant Chart
A planning tool that shows in bar graph form when tasks are supposed to be done and compares that with the actual progress on each.
Load Chart
A modified version of the Gantt Chart that kiss it either whole departments or specific resources.
Pert Network Analysis
A flowchart-like diagram that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity.
Events
End points that represent the completion of major activities
Activities
Actions that take place
Critical Path
The longest or most time-consuming sequence of events and activities required to complete a project in the shortest amount of time.
