Chapter 1

Question 1

Organizing

Answer 1

Includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and who will make decisions.

Question 2

Leading

Answer 2

Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts.

Question 3

Controlling

Answer 3

Includes monitoring performance, comparing it with goals, and correcting any significant deviations.

Question 4

Conceptual Skills

Answer 4

A managers ability to analyze and diagnose complex situations.

Question 5

Interpersonal Skills

Answer 5

A managers ability to work with, understand, mentor, and motivate others, both individually and in groups.

Question 6

Technical Skills

Answer 6

Job-specific knowledge and techniques needed to perform work tasks.

Question 7

Political Skills

Answer 7

A manager’s ability to build a power base and establish the right connections.

Question 8

Small Business

Answer 8

An independent business having less than 500 employees that doesn’t necessarily engage in any new or innovative practices and has relatively little impact on its industry.

Question 9

Planning

Answer 9

Includes defining goals, establishing strategy, and developing plans coordinate activities.