Ch 14 Foundations of Control

Question 1

Management by walking around (MBWA)

Answer 1

When a manager is out in the work area interacting with employees.

Question 2

Control Process

Answer 2

is a three-step process of (1) measuring actual performance, (2) Comparing actual performance agains a standard, and (3) taking managerial action to correct deviations or to address inadequate standards.

Question 3

What are some sources of information when Measuring performance?

Answer 3

Personal observation
Statistical Reports
Oral Reports
Written Reports

Question 4

Range of variation

Answer 4

The acceptable parameters of variance between actual performance and a standard.

Question 5

immediate corrective action

Answer 5

Corrective action that addresses problems at once to get performance back on track.

Question 6

Basic corrective action

Answer 6

Corrective action that looks at how and why performance deviated before correcting the source of deviation.

Question 7

Feedforward Control

Answer 7

control that takes place before a work activity is done

Question 8

Concurrent control

Answer 8

Control that takes place while a work activity is in progress.

Question 9

Feedback Control

Answer 9

takes place after a work activity is done.

Question 10

Management Information System MIS

Answer 10

A system used to provide management with needed information on a regular basis.

Question 11

The 4 areas of a Balanced Scorecard

Answer 11

1. Financial
2. Customer
3. Internal Process
4. People/ innovation/ growth assets

Question 12

Control

Answer 12

is the management function that involves monitoring activities to ensure that they’re being accomplished as planned and correcting any significant deviations.