Chapter 15 Flashcards
1
Q
The performance characteristics, features, attributes, and other aspects of goods and services, for which customers are willing to give up resources
A
Value
2
Q
The entire series of work activities that add value at each step from raw materials to finished products
A
Value Chain
3
Q
The process of managing the sequence of activities and information along the entire value chain
A
Value Chain Management
4
Q
The process that converts resources into finished goods and services
A
Transformation Process
5
Q
The study and application of the transformation process
A
Operations Management
6
Q
The key to productivity
A
Deming
