Chapter 11

Question 1

The process by which a person’s efforts are energized, directed, and sustained toward attaining a goal

Answer 1

Motivation

Question 2

Is a measure of intensity or drive

Answer 2

Energy

Question 3

Efforts are consistent with and focused on organizational goals

Answer 3

Direction

Question 4

Consistent effort towards goals

Answer 4

Persistent

Question 5

Other important motivation factors

Answer 5

Intensity, Drive, Achievement, and Flexibility

Question 6

Marlow’s Hierarchy of Needs Theory (form internal to external satisfaction)

Answer 6

Self-actualization, Esteem, Social, Safety, Physiological

Question 7

The assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to work

Answer 7

Theory X

Question 8

The assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction

Answer 8

Theory Y

Question 9

The proposition that specific goals increase performance and that difficult goals, when accepted, result in higher performance than do easy goals

Answer 9

Goal-setting Theory

Question 10

The theory that an employee compares their job’s input-to-output ratio with that of relevant others and then corrects any inequity

Answer 10

Equity Theory

Question 11

The theory that an individual tends to act in a certain way based on the expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual

Answer 11

Expectancy Theory