Chapter 15 Flashcards
exaggerated conversation styles become intensified under stress, adding communication
schismogenesis
underlying intention of verbal communication when people are indirect with their comments, thus adding miscommunication
metmessages
the process in which the speaker attempts to frame his or her thoughts and perceptions into words
encoding
process in which the listener attempts to understand what the speaker has encoded in his or her verbal message
decoding
the idea that our perception of reality is based largely on the words we use to communicate or express ourselves
sapir-whorf hypothesis
the process in which a person reveals various aspects of themselves that are not readily apparent
self disclosure
communication that don’t involve words, including body language and facial expressions
nonverbal communication
physical gestures that tend to replace words, like a thumbs up
emblems
movements or postures used in combination with verbal communication, such as various hand motions
illustrators
facial expressions used to express a particular emotion
affect displays
nonverbal messages used to regulate or even manipulate a conversation, such as eye movements and other types of body languages
regulators
most difficult type of nonverbal communication to decode, such as folding the arms or crossings ones legs
adaptors
aspects of speech such as volume, tone, an pitch that color verbal language
paralanguage
the resolution of arguments displayed as three styles: content conflict, value conflict, and ego conflict
conflict resolution
strategies used to cope with conflict such as withdrawal, surrender, hostile aggression, persuasion, and dialogue
conflict management style
