Chapter 1.4 - Stakeholders

Question 1

Conflict

Answer 1

Refers to situations where stakeholders have disagreements on certain mattered due to differences in their opinions. This can lead to arguments and tension between the various stakeholder groups.

Question 2

External Stakeholders

Answer 2

Of a business are individuals and organizations not part of the organization but have a direct interest in its activities and performance, e.g., customers, suppliers, pressure groups and the government.

Question 3

Internal Stakeholdesr

Answer 3

Of a business are members of the organization, e.g. The employees, managers, directors and shareholders of the organization.

Question 4

Pressure Groups

Answer 4

Consist of individuals with a common concern (such as environmental protection) who seek to place demands on organizations to act in a particular way or to influence a change in their behaviour.

Question 5

Shareholders (or stockholders)

Answer 5

Are the owners of a limited liability company. Shares in a company can be held by individuals and other organizations.

Question 6

Stakeholders

Answer 6

Are individuals or organizations with a direct interest (known as a STAKE) in the activities and performance of a business, e.g. Shareholders, employees, customers and suppliers.