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A+ Certification (2022) > Chapter 14 Quiz > Flashcards

Chapter 14 Quiz Flashcards

1
Q

If you need to see information about problems and errors that have happened over time, what utility should you use?

A

Reliability Monitor

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2
Q

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.

Which of the following best explains the reason the user is receiving the message?

A

The user must run the command using an elevated command prompt.

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3
Q

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

A

Details

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4
Q

What Windows utility can be used to find out what processes are launched at startup?

A

System Configuration

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5
Q

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface.

Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.

Which of the following best describes the reason for this issue?

A

The user must open the command-line interface using Run as administrator.

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6
Q

If you want to end a process and all related processes, click the Details tab, right-click the process, and select End Process __________.

A

tree

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7
Q

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)

A

a.Verify the network cable between the computer and router is connected and not damaged.

b.Verify the SOHO router is powered on and the port LEDs indicate connectivity.

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8
Q

If you need to find the model and speed of the installed processor and hard drive and the amount of memory installed, what utility should you open?

A

System Information (msinfo32.exe)

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9
Q

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.

Which of the following tools should the technician use?

A

Services Console

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10
Q

Administrator Events log

A

shows only Critical, Error, and Warning events intended for the administrator

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11
Q

System log

A

events triggered by Windows components

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12
Q

Security log

A

includes successful and unsuccessful logins to a user account

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13
Q

Setup log

A

events when applications are installed

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14
Q

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

A

Users

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15
Q

A technician is troubleshooting a Windows computer experiencing slow startup.

Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

A

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

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16
Q

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.

Which of the following utilities will allow the technician to correct this issue?

A

System Restore

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17
Q

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.

Which of the following steps can the technician take to verify her suspicion?

A

Use the Services Console to stop and start the Spooler service.

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18
Q

There is no undo feature in the Registry Editor.

A

True

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19
Q

When moving the Pagefile.sys to another partition on the same hard drive, make sure the new volume has plenty of free space to hold the file - at least _______ times the amount of installed RAM.

A

3

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20
Q

What Windows utility is used to control third-party services installed on a system?

A

Services Console

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21
Q

Five files stored in the C:\Windows\System32\ [a] folder are used to build the registry. These five files are called [b].

A

config, hives

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22
Q

What command can you run to view DirectX information?

A

dxdiag.exe

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23
Q

The Windows kernel includes what two main components?

A

Executive services
HAL

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24
Q

What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply).

A

Critical,
Error,
Warning,
Information,
Audit Success.

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25
Q

The Home editions of Windows 7/8.x/10 do not include Local Group Policy or Print Management.

A

True

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26
Q

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.

How can you permanently resolve this issue?

A

Uninstall the application.

27
Q

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows.

The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.

What is the first step you should take in resolving this issue?

A

Research the error message on the web.

28
Q

HKEY_LOCAL_MACHINE (HKLM)

A

Contains hardware, software, and security data

29
Q

HKEY_CURRENT_CONFIG (HKCC

A

Used to identify each hardware device

30
Q

HKEY_CLASSES_ROOT (HKCR)

A

Used to determine which application opens

31
Q

HKEY_USERS (HKU)

A

Contains data about all users

32
Q

HKEY_CURRENT_USER (HKCU)

A

Contains data about the current user

33
Q

Changes made to the registry are implemented after rebooting.

A

False

34
Q

A process is sometimes called an ________. (one word answer)

A

instance

35
Q

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.

What display setting will the user adjust?

A

Resolution

36
Q

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.

Which of the following steps should the technician take next?

A

Use the tasklist utility to locate the PID for the explorer.exe process.

37
Q

A technician removed several instances of malware from a customer’s Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.

Which of the following is the most likely cause for this error?

A

The malware removal process changed the file association for the .doc file type

38
Q

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.

What step should be considered next to resolve this problem?

A

Update network settings.

39
Q

What is the term given to the individual tools in a console?

A

snap-ins

40
Q

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

A

Processes

41
Q

When a user logs into Windows, what registry key is created?

A

HKEY_CURRENT_USER

42
Q

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.

Which of the following is the most likely reason for this issue?

A

System Restore is turned off.

43
Q

Windows Service console startup types include Automatic (Delayed Start), Automatic, Manual, and ________.

A

Disabled

44
Q

You can restore the system to a restore point to undo registry changes, as long as the registry is basically intact and not too corrupted

A

True

45
Q

What Performance counter tracks the percentage of time the hard drive is in use?

A

% Disk Time

46
Q

HAL stands for___________________________

A

Hardware Abstraction Layer

47
Q

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

A

Performance Monitor

48
Q

When baking up the full registry, use ________________ to create a restore point.

A

system protection

49
Q

The way data is organized in the hive is different from the way it is organized in registry keys.

A

True

50
Q

Shell subsystems operate in _________ mode.

A

User

51
Q

The Win32 security ________________ provides logon to the system and other security functions, including privileges for file access.

A

subsystem

52
Q

__________________________ is a Windows utility to build customized console windows.

A

Microsoft Management Console (MMC)

53
Q

The C:\Users\username\________________ file holds the preferences and settings of the currently signed-in user

A

Ntuser.dat

54
Q

You do not have to be logged on as an administrator in order to use most tools found in Computer Management.

A

False

55
Q

What is Pagefile.sys used for in Windows?

A

virtual memory

56
Q

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.

Which of the following tools is used to launch the Windows Memory Diagnostic tool?

A

mdsched.exe

57
Q

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real-time?

A

Performance Monitor

58
Q

When a process makes a request for resources, this request is made to the Win32 subsystem and is called a ________.

A

thread

59
Q

Giving an application higher priority than certain background system processes can sometimes interfere with the operating system.

A

True

60
Q

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer.

Which of the following Windows tools will allow the technician to configure a custom console?

A

mmc.exe

61
Q

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.

Which of the following is the most likely reason for this issue?

A

The operating system or driver is causing the issue.

62
Q

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.

Which of the following steps can be taken to end the application process without exiting other open applications?

A

Open Task Manager and end the process associated with the application

63
Q

Executive services contained in the ____________ program file manage memory, I/O devices, file systems, some security, and other key components directly or by way of device drivers.

A

ntoskrnl.exe

A+ Certification (2022) (21 decks)

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