Chapter 14 Quiz Flashcards
If you need to see information about problems and errors that have happened over time, what utility should you use?
Reliability Monitor
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.
Which of the following best explains the reason the user is receiving the message?
The user must run the command using an elevated command prompt.
On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?
Details
What Windows utility can be used to find out what processes are launched at startup?
System Configuration
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface.
Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.
Which of the following best describes the reason for this issue?
The user must open the command-line interface using Run as administrator.
If you want to end a process and all related processes, click the Details tab, right-click the process, and select End Process __________.
tree
Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)
a.Verify the network cable between the computer and router is connected and not damaged.
b.Verify the SOHO router is powered on and the port LEDs indicate connectivity.
If you need to find the model and speed of the installed processor and hard drive and the amount of memory installed, what utility should you open?
System Information (msinfo32.exe)
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.
Which of the following tools should the technician use?
Services Console
Administrator Events log
shows only Critical, Error, and Warning events intended for the administrator
System log
events triggered by Windows components
Security log
includes successful and unsuccessful logins to a user account
Setup log
events when applications are installed
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
A technician is troubleshooting a Windows computer experiencing slow startup.
Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?
The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A technician mistakenly uninstalled an application that is crucial for the productivity of the user.
Which of the following utilities will allow the technician to correct this issue?
System Restore
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.
Which of the following steps can the technician take to verify her suspicion?
Use the Services Console to stop and start the Spooler service.
There is no undo feature in the Registry Editor.
True
When moving the Pagefile.sys to another partition on the same hard drive, make sure the new volume has plenty of free space to hold the file - at least _______ times the amount of installed RAM.
3
What Windows utility is used to control third-party services installed on a system?
Services Console
Five files stored in the C:\Windows\System32\ [a] folder are used to build the registry. These five files are called [b].
config, hives
What command can you run to view DirectX information?
dxdiag.exe
The Windows kernel includes what two main components?
Executive services
HAL
What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply).
Critical,
Error,
Warning,
Information,
Audit Success.
The Home editions of Windows 7/8.x/10 do not include Local Group Policy or Print Management.
True
A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.
How can you permanently resolve this issue?
Uninstall the application.
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows.
The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.
What is the first step you should take in resolving this issue?
Research the error message on the web.
HKEY_LOCAL_MACHINE (HKLM)
Contains hardware, software, and security data
HKEY_CURRENT_CONFIG (HKCC
Used to identify each hardware device
HKEY_CLASSES_ROOT (HKCR)
Used to determine which application opens
HKEY_USERS (HKU)
Contains data about all users
HKEY_CURRENT_USER (HKCU)
Contains data about the current user
Changes made to the registry are implemented after rebooting.
False
A process is sometimes called an ________. (one word answer)
instance
A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.
What display setting will the user adjust?
Resolution
A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.
Which of the following steps should the technician take next?
Use the tasklist utility to locate the PID for the explorer.exe process.
A technician removed several instances of malware from a customer’s Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.
Which of the following is the most likely cause for this error?
The malware removal process changed the file association for the .doc file type
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.
What step should be considered next to resolve this problem?
Update network settings.
What is the term given to the individual tools in a console?
snap-ins
In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?
Processes
When a user logs into Windows, what registry key is created?
HKEY_CURRENT_USER
A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.
Which of the following is the most likely reason for this issue?
System Restore is turned off.
Windows Service console startup types include Automatic (Delayed Start), Automatic, Manual, and ________.
Disabled
You can restore the system to a restore point to undo registry changes, as long as the registry is basically intact and not too corrupted
True
What Performance counter tracks the percentage of time the hard drive is in use?
% Disk Time
HAL stands for___________________________
Hardware Abstraction Layer
Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?
Performance Monitor
When baking up the full registry, use ________________ to create a restore point.
system protection
The way data is organized in the hive is different from the way it is organized in registry keys.
True
Shell subsystems operate in _________ mode.
User
The Win32 security ________________ provides logon to the system and other security functions, including privileges for file access.
subsystem
__________________________ is a Windows utility to build customized console windows.
Microsoft Management Console (MMC)
The C:\Users\username\________________ file holds the preferences and settings of the currently signed-in user
Ntuser.dat
You do not have to be logged on as an administrator in order to use most tools found in Computer Management.
False
What is Pagefile.sys used for in Windows?
virtual memory
A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.
Which of the following tools is used to launch the Windows Memory Diagnostic tool?
mdsched.exe
What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real-time?
Performance Monitor
When a process makes a request for resources, this request is made to the Win32 subsystem and is called a ________.
thread
Giving an application higher priority than certain background system processes can sometimes interfere with the operating system.
True
A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer.
Which of the following Windows tools will allow the technician to configure a custom console?
mmc.exe
A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.
Which of the following is the most likely reason for this issue?
The operating system or driver is causing the issue.
A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.
Which of the following steps can be taken to end the application process without exiting other open applications?
Open Task Manager and end the process associated with the application
Executive services contained in the ____________ program file manage memory, I/O devices, file systems, some security, and other key components directly or by way of device drivers.
ntoskrnl.exe
