Chapter 1 Quiz Flashcards
Which component may be considered a field replaceable unit or FRU?
A) LCD screen
B) power supply
C) hard drive
D) All of the above
All of these
an end user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. She leaves the office frequently to meet with customers and takes the laptop with her. Disconnecting and reconnecting these external connections has become inconvenient.
Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (Select TWO).
A. USB to RJ-45 dongle
B. Expansion card
C. ZIF connector
D. Port replicator
E. Docking station
Port replicator, Docking station
What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.
DisplayPort, HDMI
What two types of firmware may be used on motherboards?
BIOS and UEFI
What are two resources that may be useful in disassembling a laptop computer?
Service Manual and User Manual
Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?
6-pin and 8-pin
What two devices in a computer should be considered “black boxes,” and should never be opened due to the risk involving charged capacitors?
Monitor and Power Supply
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to the wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the keytops, it becomes apparent that a liquid was spilled into the keyboard. Which of the following is the next step in resolving the issue of sticking keys?
Clean the keyboard keys with a contact cleaner.
A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner?
Document and label the location of the screws and cables before removing them.
Organize and place all parts and screws in one place.
A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop’s CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop?
The keyboard cables will need to be disconnected from the ZIF socket
The keyboard bezel will need to be removed.
What is the second step in opening the case of a working computer?
power down the system and unplug it
If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop?
Touch a non-painted metallic surface on the laptop
What is the very first step that should be taken when performing work with a computer?
You should back up any important data
What acronym is another name for static electricity, which can damage chips and destroy motherboards?
ESD
