chapter 14 - organizational theory

Question 1

Humanistic Theory

Answer 1

McGregor’s managers/leaders gravitate towards either (personality, not generational):

theory X (self-fulfilling)
-individual employees as a cog and wheel to maximize productivity - employees need direction from a superior at all times

and Theory Y
positive optimistic view of human behavior and workers

Question 2

Models of Organizational Change

Answer 2

VUCA
volatility
uncertainty
complexity
ambiguity

Question 3

Total Quality Management

Answer 3

employee involvement in the control of quality in organizations

(also called continuous improvement or quality management)

Question 4

what are the 4 basic tenents of organizational theory

Answer 4

1) orgs exists for economic reasons and to accomplish productivity goals
2) scientific analysis will identify the one best way to organize for production
3) specialization and division of labor maximize production
4) people and organizations act in accordane w/ rational economic principals

Question 5

lewin’s change model

Answer 5

unfreeze (input)
-planning

change (transformation)
-action

refreeze (output)
-finalize

*critisism is that you can plan for change and get a group together around it and act around the one change initiattive

Question 6

action research model

Answer 6

act upon change in a more ongoing way

• bring in an expert that is aware of the process to be a consultant, an external champion
• a champion within the business
• strong support from senior leadership
• similar to deductive research model

Question 7

kotter’s 8 step change model

Answer 7

3 main combinations / types of steps to lead to successful change initiative

• climate to change
• engage and enable organization
• implementing & sustaining