chapter 10 - job attitudes

Question 1

Theory of Planned Behavior

Answer 1

behavior stems from a 3 things:
attitude, subjective norms or perceived behavioral control

this leads to intentions and then behaviors

Question 2

what is Job Satisfaction?

Answer 2

more stable than engagement, it’s satisfaction w/ the role itself and the organization’s role and mission

Question 3

Organizational Commitment

Answer 3

strength of identification w, attachment to and involvement i n an organization

org commitment - job sat relationship is moderate

org commitment is more stable over time than job sat

Question 4

Kat - engagement: How does academia tend to define engagement?

Answer 4

Work engagement = “a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and absorption” (Schaufeli et al.,
2002 p. 74)

Question 5

kat - engagement: How does academia tend to measure engagement?

Answer 5

Utrecht Work Engagement Scale-9 (UWES-9; Schaufeli et al., 2006)

frequency scale Response format: 0 (never) – 6 (always/every day)
Vigor
• “At my work, I feel bursting with energy.”
• “At my job, I feel strong and vigorous.”
• “When I get up in the morning, I feel like going to work.”
• Dedication
• “I am enthusiastic about my job.”
• ”My job inspires me.”
• ”I am proud of the work I do.”
• Absorption
• “I feel happy when I am working intensely.”
• “I am immersed in my work.”
• “I get carried away when I am working.”

Question 6

how does biz world define engagement?

Answer 6

a lot of overlap, satisfaction, identity, commitment, motivation, OCBs

Question 7

what are antecedents of job satisfaction?

Answer 7

job characteristics (skill variety, task identity etc)

individual-personal characteristics (affective disposition, genetics, self-esteem)

social factors (supervisor relationships, role variables etc)

growth opportunities (promotion, merit pay, benefits etc)

Question 8

what are consequences of interest for job satisfaction?

Answer 8

performance

withdrawal behaviors

counterproductive behaviors

Question 9

what are two key components of job satosfaction?

Answer 9

• social factors, roles, organizational justice (fairness)

- growth opportunities

Question 10

what are two good outcomes of implementing the job characteristics model

Answer 10

core job dimensions being crafted lead to more motivation and higher job satisfaction

Question 11

measuring job satisfaction

Answer 11

mostly survey based

Question 12

2 common tools of job satisfaction

Answer 12

job descriptive index (JDI) - most commonly used and best validated

job diagnostic survey (jds)

• minnesota satisfaction questionaire
• faces scale

Question 13

outcomes of job satisfaction

Answer 13

performance (p=.3)

contextual performance // organizational citizenship behavior

Question 14

what are some withdrawal behaviors

Answer 14

absenteeism

employee disengagement

turnover (best predicted by organizational ommitment)