chapter 12 - group process and work teams

Question 1

5 steps of effective Group Decision-Making

Answer 1

1. diagnose the problem
2. generate solutions
3. evaluate the solutions (impact on individuals, consider benefits/drawbacks)
4. choose solution)
   .> develop action plan + implimentation

Question 2

Types of Teams

Question 3

norms

Answer 3

shared expectations ofhowto behave in a group

descriptive (shared, socially understood) vs. prescriptive (monitored by the group, ehavior changing)

Question 4

roles

Answer 4

perceptions of our roles

differentiation from others

Question 5

conflict in groups

Answer 5

relationship

tasks / process - can lead to more innovative thinking and better outcomes depending on how it happens

thomas killman inventory (conflit and conflict styles)

Question 6

group cohesion

Answer 6

task

social - Leader-member-exchange
shared bonds

too much cohesion can be negative w/ group think

Question 7

what is tuckman’s 5 stages of group formation

Answer 7

forming, storming, norming, performing, adjourning

can bounce around different stages, not always linear

Question 8

gersick’s punctuated equilibrium

Answer 8

can be varibality in group output as you go through a cohesion building process

Question 9

what is the ringlemann effect?

Answer 9

the more people you add to a team working towards a singular task, the more process loss is experienced relative to potential

5-7 is the magic number

Question 10

what are antecedents of groupthink?

Answer 10

group cohesion

isolation, low external perspective

strong, biased leadership

high, decisional stress (less likely to challenge when carries a lot of weight)

Question 11

what are symptoms of groupthink?

Answer 11

belief in invulnerability of group

belief in unanimimity of group members

pressure on dissenters

appointing a mindguard

rationalizing

stereotyping

self-censorship

illusions of morality