Chapter 14 - Business Of Personal Training Flashcards
(T/F) If you’re going to run your own business, it is a good idea to accept credit cards.
True.
What are the four keys to handling objections?
Acknowledge, isolate, overcome, close.
What is hard selling?
You are trying to collect money immediately. Your goal is to not let them walk out the door without buying something.
(T/F) Every trainer should have some kind of introductory special.
True.
What are the five main points to look for in the client profile?
Goal, exercise, experience, medical history, job or career, and their signature.
(T/F) You should never call and confirm your appointments.
False. You should always call and confirm your appointments.
When you try to sell someone your service, always focus on their what?
Goal.
What form should you always make sure the client signs prior to engaging in activity?
Client profile. Make sure they sign the release of liability prior to exercising. If they don’t sign it, then don’t train them.
What are the three means of communication?
Visual, auditory and kinesthetic.
(T/F) It is important for clients to use the mirrors to monitor technique.
True.
Two subjects to refrain from speaking with your clients are:
Religion and politics.
(T/F) Before you set up your company you should see an accountant or lawyer for advice as to what is the best option for you.
True.