Chapter 14 - Business Communication

Question 1

Effective Communication

Answer 1

The exchange of information between people or groups, with feedback.

Question 2

Communication Methods

Answer 2

The media used to communicate messages.

Question 3

Visual Communication

Answer 3

Conveying information or ideas in forms that can be seen.

Question 4

Spoken Communication

Answer 4

Sending messages by word of mouth between two or more people.

Question 5

Written Communication

Answer 5

Any type of message that makes use of written words.

Question 6

Electronic Communication

Answer 6

Sending messages using media such as computers, email or video conferencing.

Question 7

Information Overload

Answer 7

The receipt of too much information, preventing important messages being identified and acted upon.

Question 8

Formal Communication Channels

Answer 8

The official communication networks and routes used within an organisation

Question 9

One Way Communication

Answer 9

Messages sent in one direction, from the sender to the receiver, with no feedback expected.

Question 10

Two Way Communication

Answer 10

Communication between two or more people involving the transmission of messages that encourage response and feedback.

Question 11

Vertical Communication

Answer 11

When people from different levels in a hierarchy communicate with each other.

Question 12

Horizontal Communication

Answer 12

When people on the same level of hierarchy communicate with each other.

Question 13

Communication Barriers

Answer 13

Reasons why communication fails.
- Method of sending
- Details are lengthy
- Misleading message
- Excessive use of tech language
- Too much information
- Wrong channel

Question 14

Informal Communication

Answer 14

Unofficial Channels of communication that exist between informal; groups within an organization.