Chapter 14

Question 1

What is a one-word definition of leadership?

Answer 1

INFLUENCE

Question 2

What is leadership?

Answer 2

When a person influences others and:

• inspires
• motivates
• directs their activities to achieve group or organizational goals

Question 3

What is a leader?

Answer 3

An individual who is able to exert influence over other people to help achieve group or organizational goals

Question 4

What is a personal leadership style?

Answer 4

• specific ways in which a manager chooses to influence others
• shapes the way that manager approaches others

Question 5

What is legitimate power?

Answer 5

• The authority that a manager has by virtue of his or her position in an organization’s hierarchy
• “Because I’m the boss.”

Question 6

What is reward power?

Answer 6

• The ability of a manager to give or withhold tangible and intangible rewards

Question 7

What is coercive power?

Answer 7

• Ability of a manager to punish others
• Verbal reprimands, pay cuts, dismissals
• Overuse of coercive power = dangerous working conditions & selection failure

Question 8

What is expert power?

Answer 8

• power that is based on special knowledge, skils, and expertise that the leader possesses
• tends to be used in guiding or coaching
• can grow over time with practice

Question 9

What is referent power?

Answer 9

• Power that comes from workers respect, admiration, and loyalty
• Possessed by managers who are likeable and whom workers wish to use as a role model
• Based on TRUST

Question 10

What is a trait model?

Answer 10

• identifying personal characteristics that cause effective leadership

Question 11

What is dominance?

Answer 11

Removing ambiguity; uncertainty

Question 12

What is self-confidence?

Answer 12

Belief that you can get the job done

Question 13

What is the behavior model?

Answer 13

Two basic types of behavior that many leaders use in order to influence:

• consideration
• initiating structure

Question 14

What is consideration?

Answer 14

Behavior indicating that a manager trusts, respects, and cares about subordinates

Question 15

What is initiating structure?

Answer 15

Managers making sure the job is done

Question 16

What is a contingency model?

Answer 16

Whether or not a manager is an effective leader

Question 17

What is Fiedler’s Model?

Answer 17

Effective leadership is contingent on both the characteristics of the leader and of the situation
- Describes two leadership styles: relationship oriented and task oriented

Question 18

What is relationship-oriented style?

Answer 18

Leaders who want to develop good relationships with workers and be liked by them
- Michael Scott

Question 19

What is task-oriented style?

Answer 19

Leaders whose primary concern is to ensure workers are performing at a high level and work gets done
- Becky Berven

Question 20

What is leader-member relations?

Answer 20

Extent to which followers like, trust, and are loyal to their leader

Question 21

What is task structure?

Answer 21

Extent to which the work to be performed is clear-cut so workers know what they are supposed to be doing

Question 22

Position Power

Answer 22

Amount of legitimate, reward, and coercive power that a leader has by virtue of his or her position in an organization

Question 23

What are path-goal leaders?

Answer 23

• Ones that ask about barriers to goals and figure out ways to clear those barriers
• Share the incentives of achieving the goal

Question 24

What are directive behaviors?

Answer 24

Setting goals, tasks, showing workers how to complete tasks, steps to improving performance

Question 25

What are supportive behaviors?

Answer 25

Expressing concern for workers and looking out for their best interests

Question 26

What are participative behaviors?

Answer 26

Gives subordinates a say in matters and decisions that affect them

Question 27

What are achievement-oriented behaviors?

Answer 27

Setting challenging goals expecting them to be met, and believing in worker’s abilities

Question 28

What is a leader substitute?

Answer 28

Describes when leadership is unnecessary

• Members can perform highly without a manager influencing over them
• Contingent on personalities of workers and the situation

Question 29

What is House’s path-goal theory?

Answer 29

Describes how effective leaders motivate their followers

- based on the nature of the workers and the work they do

Question 30

What is a servant leader?

Answer 30

• A leader who has a strong desire to serve and work for the benefit of others
• requires lots of empathy, highly intelligent and motivated employees
• let everyone participate

Question 31

What is empowerment?

Answer 31

The process of giving employees at all levels in the organization the authority to make decisions, be responsible for outcomes, and improve processes

Question 32

What are the downsides of servent leadership?

Answer 32

• takes a lot of time
• can’t use in emergency situations
• some people are used to a controlling leader and don’t like employee involvement

Question 33

What is a transactional leader?

Answer 33

• motivates by rewards for high performance
• discipline for bad performance
• If you do _____ then I will give you ___
• workers will expect this all the time after a while
• allowance for kids

Question 34

What is transformational leadership?

Answer 34

• provides a bold vision for future that everyone is passionate about
• makes workers feel important and how necessary it is to perform at the best they can so they can break goals
• people like their roles
• “Where do you see yourself in 5 yrs?” “How can we get you there?”

Question 35

What is a charismatic leader?

Answer 35

• Communicating things in a constructive manner
• high energy, enthusiastic
• very open with information to make sure everyone is aware of problems while expressing optimism

Question 36

What is emotional intelligence?

Answer 36

• Degree of self-control
• ablility to understand moods and stresses of self and others and adapt responses
• “M&M test”