Chapter 14 Flashcards
FOPP CH14:
What are the five steps of the communication cycle?
Message Sender Medium (with noise) Reciever Feedback
FOPP CH14:
Successful communication occurs when……..
Two people exchange info and develop a level of mutual understanding
FOPP CH14:
In order to be effective as a fire officer, an individual must develop good ___________ skills.
communication
FOPP CH14:
Four techniques that may help with listening skills
Do not assume anything
Do not interrupt
Try to understand the need
Do not react to quickly
FOPP CH14:
3 areas where the officer needs to keep the chief informed.
Progress toward performance goals & project objectives
Matters that may cause controversy
Attitudes & morale
FOPP CH14:
What is a physical or sociological condition that interferes with the message?
Environmental noise
FOPP CH14:
On scene report should communicate 3 components
What do I have
What I am doing
What I need
FOPP CH14:
What type of communications include internal memos, email, instant messages, and MDC messages?
Informal
FOPP CH14:
What type of communications are an official fire dept. document & is usually printed on stationary with the dept. letterhead?
Formal
FOPP CH14:
What are written organizational directives that establish specific operations or administrative methods to be routinely followed?
S.O.P.’s
FOPP CH14:
What are formal documents that address a specific policy, subject, or condition?
General Orders
FOPP CH14:
What is a series of written questions asked by someone of an opposing party?
Interogatory
FOPP CH14:
The most common form of reporting is _____________
Verbal communication
FOPP CH14:
What is required by most state workers comp agencies whenever an employee is injured? Must be submitted within 24 to 72 hours of the incident.
A supervisors report
FOPP CH14:
What is a detailed account of activities, such as a narrative of an incident?
A chronological statement
FOPP CH14:
What is a document that suggests a particular action or decision?
Recommendation report
FOPP CH14:
The goal of this document is to provide enough info or persuasion to make the intended individual or body comfortable with your recomendation.
Decision document
FOPP CH14:
A verbal presentation should consist of 4 parts
Get their attention
Interest statement
Details
Action
FOPP CH14:
What is the first step in preparing a news release?
formulate a plan
FOPP CH14:
What is the second step in preparing a news release?
Develop the concept and write the release. The first paragraph or two should cover the who, what, when, where, and why.
FOPP CH14:
What is the last step in preparing a news release?
Get it to the media
