Chapter 14

Question 1

Dysfunctional Turnover

Answer 1

The departure of effective performers

Question 2

Normative Commitment

Answer 2

Feeling obliged to stay with an organization for moral or ethical reasons

Question 3

Downsizing

Answer 3

A permanent reduction of multiple employees intended to improve the efficiency or effectiveness of the firm

Question 4

Survivor Syndrome

Answer 4

The emotional effects of downsizing on surviving employees both during and after a downsizing

Question 5

Voluntary Turnover

Answer 5

The separation is due to the employee’s choice

Question 6

Avoidable Turnover

Answer 6

Turnover that the employer could have prevented

Question 7

Continuance Commitment

Answer 7

Staying with an organization because of real or perceived need

Question 8

Termination

Answer 8

The permanent separation of a single employee

Question 9

Affective Commitment

Answer 9

A positive emotional attachment to the organization and strong identification with its values and goals

Question 10

Skills Inventory

Answer 10

Tracks employees’ competencies and work experiences in a searchable database

Question 11

Skill

Answer 11

The ability to use some sort of knowledge in performing a physical task; often refers to psychomotor activities

Question 12

Organizational Commitment

Answer 12

The extent to which an employee identifies with the organization and its goals and wants to stay with the organization

Question 13

Involuntary Turnover

Answer 13

The separation is due to the organization asking the employee to leave

Question 14

Unavoidable Turnover

Answer 14

Turnover that the employer could not have prevented

Question 15

Functional Turnover

Answer 15

The departure of poor performers

Question 16

Layoff

Answer 16

Temporary reduction of employees

Question 17

Replacement Planning

Answer 17

Identifying specific back-up candidates for specific senior management positions

Question 18

Organizational Citizenship Behaviors

Answer 18

Discretionary behaviors that benefit the organization by are not formally rewarded or required

Question 19

Employee Engagement

Answer 19

When employees are committed to, involved with, enthusiastic about, and passionate about their work

Question 20

Workforce Redeployment

Answer 20

The movement of employees to other parts of the company or to other jobs the company needs filled to match the workforce with the organization’s talent needs

Question 21

Succession Management

Answer 21

An ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance

Question 22

Common Retention Strategies include:

Answer 22

Honesty in Recruiting
Jobe Challenge
Higher-quality supervisors
Flexible work location
Pay and benefits
Create Accountability
Provide Support
Create mobility barriers
Strengthen the Culture

Question 23

Mobility Barriers

Answer 23

Factors that make it harder to leave an organization

Question 24

Employment at Will

Answer 24

An employment relationship in which either party can legally terminate the employment relationship at any time for just cause, no cause, or even a cause that is morally wrong, as long as it is not illegal

Question 25

Exit Interview

Answer 25

Asking separated employees why they left to acquire information that can be used to improve conditions for current employees

Question 26

Optimal Turnover

Answer 26

The turnover level producing the highest long-term levels of productivity and business improvement