Chapter 12

Question 1

Safety Culture

Answer 1

The shared safety attitudes, benefits, and practices that shape employees’ safety behavior

Question 2

Workplace Violence

Answer 2

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs in the workplace

Question 3

OSHA Standards

Answer 3

Rules describing the methods employers must legally follow to protect their workers from hazards

Question 4

Occupational Safety and Health Administration (OSHA)

Answer 4

Created by the Occupational Safety and Health Act to set and enforce protective workplace safety and health standards

Question 5

Dysfunctional Stress

Answer 5

An overload of stress resulting from a situation of under- or over-arousal continuing for too long

Question 6

Functional Stress

Answer 6

Manageable levels of stress that generate positive emotions including satisfaction, excitement, and enjoyment

Question 7

Workplace Bullying

Answer 7

Repeated incidents or a pattern of behavior that is intended to intimidate, offend, degrade, or humiliate a particular person or group of people

Question 8

Ergonomics

Answer 8

Designing the work environment to reduce the physical and psychological demands placed on employees

Question 9

Problem-focused coping strategies

Answer 9

Deal directly with the cause of stress

Question 10

Emotion-focused coping strategies

Answer 10

Focus on the emotions brought on by the stressor

Question 11

Employee Wellness Program

Answer 11

Any initiative designed to increase company performance or employee performance or morale through improved employee health

Question 12

Wellness Incentives

Answer 12

Rewards for engaging in healthy behavior or participating in wellness programs