Chapter 10

Question 1

Error of Omission

Answer 1

An employee who deserves a reward does not receive one

Question 2

Intrinsic Motivation

Answer 2

Derived from an interest in or enjoyment from doing the task

Question 3

Pay-For-Performance Program

Answer 3

Also called merit-pay; rewards employees based on some specific measure of their performance

Question 4

Extrinsic Motivation

Answer 4

Motivation that comes from outside the individual, including performance bonuses

Question 5

Variable Rewards

Answer 5

Link rewards to factors determined as valuable, including performance, skills, competence, and contribution (incentive)

Question 6

Spot Awards

Answer 6

Awards given immediately when a desired behavior is seen

Question 7

Error of Commission

Answer 7

An employee receives an undeserved reward

Question 8

Incentive

Answer 8

A tangible or intangible motivation or encouragement for one to do something; also see intrinsic and extrinsic motivation

Question 9

Variable Pay Plan

Answer 9

Pay for performance plans that put a small amount of base pay at risk, in exchange for the opportunity to earn additional pay if performance meets or exceeds a standard

Question 10

Fixed Rewards

Answer 10

Pre-determined compensation (Salary and benefits)