Chapter 13: Leading Public & Volunteer Organizations

Question 1

What are the three needs that motivate people to volunteer?

Answer 1

• Affiliation
• Achievement
• Power

Question 2

Title, purpose/objective, location, key responsibilities, volunteer supervisor + contact info, qualifications, time commitment, training/support provided, benefits

Answer 2

The key components of a volunteer position description

Question 3

1. Motivate volunteers before the project
2. Engage volunteers during the project
3. Reflect after the project

Answer 3

The 3 goals of volunteer retention

Question 4

Doing something for the sake of the activity (inner benefit)

Answer 4

Intrinsic

Question 5

Doing something for an expected payoff (outer benefit)

Answer 5

Extrinsic

Question 6

• Everyone knows what the organization stands for and represents
• Everyone knows their role
• Everyone knows where to get needed information
• Everyone gets feedback

Answer 6

Four assumptions that can hinder success of volunteers in an organization

Question 7

1. Active Listening
2. Mentoring
3. Public Dialogue
4. Evaluation & Reflection

Answer 7

4 arts that can contribute to the success of volunteer organizations

Question 8

Recognize or else; give it with a variety of methods, give it to person, not work; give it consistently; give it in an individual fashion; give it frequently; give it honestly; give it appropriately to the achievement; give it on a timely basis; give it for what you want more of

Answer 8

Rules for volunteer recognition

Question 9

Email, cards, b-day cards, social events, newsletter pics, bulletin board, swag, coffee/lunch

Answer 9

Recognizing volunteers in the every day event category (1)

Question 10

___ of the month, social events, local radio/TV, “promotion,” nominate for outside awards, articles, letter to employer, celebrate, anniversaries, training, more responsibility, slideshow

Answer 10

Recognizing volunteers in the intermediate event category (2)

Question 11

Annual recognition events, service awards, more responsibility/new title, banner, make them trainers/planners, donation in their name, outing for free

Answer 11

Recognizing volunteers in the large-scale event category (3)

Question 12

Level 1: Financial Competence
Level 2: Accountability
Level 3: Reciprocity
Level 4: Respect
Level 5: Integrity

Answer 12

Five levels in the ethical hierarchy of behavior for organizations

Question 13

Wise asset management in non-profit organizations

Answer 13

Financial Competence

Question 14

Openness and honesty in non-profit organizations

Answer 14

Accountability

Question 15

Affiliation in and outside of non-profit organizations

Answer 15

Reciprocity

Question 16

Esteem of non-profit organizations

Answer 16

Respect

Question 17

Self-actualization of non-profit organizations

Answer 17

Integrity (level)

Question 18

Incorruptibility; completeness of commitment to ethical behavior

Answer 18

Integrity

Question 19

PTL Ministries (Jim Bakker)
American Cancer Society (Ohio Div.)
Carl and Florence King Foundation (Carl Yeckel and Thomad Vett)
Hale House (Lorraine Hale)

Answer 19

Examples of non-profit organizations that have suffered ethical scandals

Question 20

• Legal mandates for reporting
• Independent watchdog groups
• Rules and regulations regarding financial management

Answer 20

External controls that can force non-profit organizations to act ethically

Question 21

How open & visible organizations are in dealing with various stakeholders; and also within the org., how transparent & candid they are

Answer 21

Transparency

Question 22

What finance report are non-profit agencies, including CAP, required to publish annually?

Answer 22

IRS Form 990

Question 23

• greater connection by staff to the financial big picture
• reduced complacency
• more creative solutions
• organizational consistency and stability
• faster, more efficient execution

Answer 23

Benefits of having transparent communication within an organization

Question 24

1. Make sure senior leadership is aligned
2. Close the perception gap between senior leadership and middle managers
3. Help people understand the true financial impact of decisions
4. Put mechanisms in place for communicating vital issues to frontline employees
5. Prepare managers to answer tough questions
6. When you have bad news, treat employees like adults
7. Keep people posted; when something changes, let people know

Answer 24

7 steps organizations can take to become more transparent

Question 25

The organization and direction of resources to achieve a desired result

Answer 25

Management

Question 26

• EPA - Doug Costle, Director
• American Motors - Roy Chapin, CEO

Answer 26

Organizations and managers the author used to contrast the differences in public and private management

Question 27

• STRATEGY
  1. Establishing objectives and priorities
  2. Devising operational plans
• MANAGING INTERNAL COMPONENTS
  3. Organizing and staffing
  4. Directing personnel and personnel management
  5. Controlling performance
• MANAGING EXTERNAL COMPONENTS
  6. Dealing with “external” units
  7. Dealing with independent org.
  8. Dealing with the press & public

Answer 27

The functions of general management

Question 28

• Time Perspective
• Duration
• Performance Measurement
• Personnel constraints
• Equity and Efficiency
• Public vs Private Processes
• Role of Press & Media
• Persuasion and Direction
• Legislative and Judicial Impact
• Bottom Line

Answer 28

Key differences in managing public and private organizations

Question 29

Describe the constitutional difference between public and private management

Answer 29

In business, the functions of general managent are centralized: CEO
In govt., the functions are constitutionally spread among competing institutions