chapter 13: conflict and stress

Question 1

interpersonal conflict

Answer 1

process that occurs when a person, group, or organizational subunit frustrate ​the goal attainment of another

Question 2

what does interpersonal conflict involve

Answer 2

​involves antagonistic attitudes & behaviours

ex: name calling, sabotage, or even physical aggression

Question 3

what are the causes of interpersonal conflict

Answer 3

Group identification & intergroup bias

Interdependence

Differences​in Power, Status, and Culture

Ambiguous goals, jurisdictions, or performance criteria

Scarce Resources

Question 4

Group identification & intergroup bias

Answer 4

tendency of people to develop a more positive view of their own “in-group” & a less positive view of “out-groups” of which they are not a member

Question 5

Interdependence

Answer 5

when individuals or subunits are mutually dependent on each other to accomplish their own goals

the potential for conflict exists

Question 6

what leads to conflict in interdependence?

Answer 6

The abuse of power in the relationships

the on-going need for coordination

Question 7

how can ambiguity lead to interpersonal conflict?

Answer 7

the formal & informal roles that govern interaction break down & it may be difficult to determine responsibility

Question 8

why are ambigious performance criteria frequent?

Answer 8

cause of conflict between managers & employees

Question 9

how can scare resources lead to interpersonal conflict?

Answer 9

Differences in power are magnified when common resources are in short supply

Resources may also act as buffers in sufficient quantities which, when removed, allow conflict to surface

Scarcity has a way of turning latent or disguised conflict into overt conflict

Question 10

what are the types of interpersonal conflict

Answer 10

relationship related

task related

process related

Question 11

relationship related interpersonal conflict

Answer 11

interpersonal tensions, that have to do with the relationship

Question 12

task related interpersonal conflict

Answer 12

disagreements about the nature​of the work to be done

Question 13

process related interpersonal conflict

Answer 13

disagreements about how work should be organized and accomplished

Question 14

how can you manage conflicts, where the factors?

Answer 14

competing

accommodating

compromising

avoiding

collaborating

Question 15

how can competing be helpful to manage conflict?

Answer 15

m​aximizes assertiveness for your own position and minimizes cooperative response

Question 16

in which cases would you use computing to manage conflicts?

Answer 16

when the conflict tends to be framed in win-lose terms

Question 17

how can accommodating be a way to manage conflict?

Answer 17

one party cooperates with the other party, while not asserting
one’s own interests

Question 18

what is a con of accommodating to manage conflict?

Answer 18

may be seen as a sign of weakness

Question 19

how can compromise be helpful to manage conflict?

Answer 19

combines intermediate levels of assertiveness and cooperation

tends to be a satisficing approach — neither true competition nor true accommodation

Question 20

is compromise the most creative way to manage conflict?

Answer 20

Compromise does not always result in the most creative response to conflict

Question 21

how can avoiding as a way to manage conflict characterized?

Answer 21

characterized by low assertiveness of one’s own interests & low cooperation with the other party

Question 22

what are the positive effects of stimulating conflict

Answer 22

it leads to change

change leads to adaptation

adaptation leads to survival

C​onflict → Change → Adaptation → Survival

Question 23

what are stressors

Answer 23

the Indian dudes from the JMICC stressing every two seconds

Question 24

nah but for real, what are stressors

Answer 24

environmental events or conditions that have the potential to induce stress

ex: A person’s job, a person’s co-workers, conditions such as extreme heat & cold, & hostility from others

Question 25

what is stress

Answer 25

psychological reaction to the demands inherent in a stress person does not feel capable to manage these demands has the potential to make a person feel tense or anxious because of this

Question 26

what are stress reactions?

Answer 26

behavioural, psychological, & physiological consequences of stress

Question 27

how can personality affect stress?

Answer 27

Personality can affect both the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur

Question 28

what are three key personality traits that influence stress??

Answer 28

L​ocus of control T​ype A behaviour pattern negative affectivity

Question 29

locus of control affecting stress

Answer 29

external factors that can cause anxiety

Question 30

T​ype A behaviour pattern affecting stress

Answer 30

ambitious competitive causes hostility and repressed anger

Question 31

negative affectivity affecting stress

Answer 31

negative view of the world you perceive more stressors more sensitive of to stressors provoke stress use passive coping

Question 32

what is the pattern of stress

Answer 32

1. stressors 2. felt stress 3. stress reactions

Question 33

what is the pattern of the influence of personality on stress

Answer 33

1. personality influences perception of stressors 2. personality influences reactions to perceived stressors 3. personality influences reactions to felt stress

Question 34

what are type type of stressors that can be encountered in an organization?

Answer 34

executive and managerial stressors operative-level stressors boundary role stressors burnout emotial labour

Question 35

executive and managerial stressors

Answer 35

Executives and managers make key organizational decisions and direct the work of others this leads them to experience special forms of stress includes the stressor of role overload

Question 36

what is role overload?

Answer 36

​occurs when one must perform too many tasks in too short a time period This is an especially common stressor for managers Management is an ongoing process, and few managers get time to rest or even to think about a new work strategy

Question 37

operative-level stressors

Answer 37

The occupants of operative positions are sometimes exposed to a special set of stressors: The job demands-job control model

Question 38

who are operatives?

Answer 38

individuals who occupy nonprofessional and nonmanagerial positions in organizations

Question 39

The job demands-job control model

Answer 39

model that asserts that jobs promote high stress when they make high demands while offering little control over work decisions

Question 40

Boundary Role Stressors, Burnout, and Emotional Labour

Answer 40

Occupants of boundary role positions are especially likely to experience stress as they straddle the imaginary boundary between the organization and its environment

Question 41

what are boundary roles?

Answer 41

positions in which organizational members are required to interact with members of other organizations or with the public

Question 42

what are general stressors?

Answer 42

stressors that are probably experienced equally by occupants of all roles

Question 43

how can interpersonal conflicts lead to stress?

Answer 43

it can lead to real or perceived attacks on our self-esteem or integrity ex:

Question 44

what is mobbing?

Answer 44

​occurs when a number of individuals, usually direct co-workers, “gang up” on a particular employee

Question 45

why do victims of mobbing experience stress?

Answer 45

because they feel powerless to deal with the perpetrator(s)

Question 46

what are the types of reactions to stress?

Answer 46

Behavioural reactions psychological reactions

Question 47

Behavioural reactions to stress

Answer 47

activities that the stressed individual uses in an attempt to cope with the stress include problem solving, performance, withdrawal, & the use of addictive substances

Question 48

psychological reactions to stress

Answer 48

primarily involve emotions and thought processes actions frequently reveals in individuals' speeches and actions

Question 49

what is the most common use go psychological reactions?

Answer 49

the use of defense mechanisms

Question 50

what is the use of defense mechanisms?

Answer 50

psychological attempts to reduce the anxiety associated with stress

Question 51

what are common defense mechanisms?

Answer 51

rationalization projection displacement reaction formation compensation

Question 52

rationalization

Answer 52

attributing socially acceptable reasons or motives to one's actions want actions to appear reasonable & sensible

Question 53

projection

Answer 53

​attributing one's own undesirable ideas & motives to others​so that they seem less negative

Question 54

displacement

Answer 54

directing feelings of anger at a "safe" target rather than expressing them where they may be punished Darth maul type of shit

Question 55

reaction formation

Answer 55

expressing oneself in a manner that is directly opposite to the way one truly feels don't want to risk negative reactions to one’s true position

Question 56

compensation

Answer 56

applying one's skills in a particular area to make up for failure in another area

Question 57

true or false Workplace stress can double the risk of heart attacks

Answer 57

true

Question 58

what type of diseases has stress been related to?

Answer 58

respiratory and bacterial infections

Question 59

what are physiological reactions to stress

Answer 59

bad stuff that happens to your physical health because of stress ex: There is evidence that work stress is associated with electrocardiogram irregularities and elevated levels of blood pressure, cholesterol, and pulse