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comm 222: organizational behavior > chapter 13: conflict and stress > Flashcards

chapter 13: conflict and stress Flashcards

1
Q

interpersonal conflict

A

process that occurs when a person, group, or organizational subunit frustrate ​the goal attainment of another

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2
Q

what does interpersonal conflict involve

A

​involves antagonistic attitudes & behaviours

ex: name calling, sabotage, or even physical aggression

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3
Q

what are the causes of interpersonal conflict

A

Group identification & intergroup bias

Interdependence

Differences​in Power, Status, and Culture

Ambiguous goals, jurisdictions, or performance criteria

Scarce Resources

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4
Q

Group identification & intergroup bias

A

tendency of people to develop a more positive view of their own “in-group” & a less positive view of “out-groups” of which they are not a member

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5
Q

Interdependence

A

when individuals or subunits are mutually dependent on each other to accomplish their own goals

the potential for conflict exists

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6
Q

what leads to conflict in interdependence?

A

The abuse of power in the relationships

the on-going need for coordination

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7
Q

how can ambiguity lead to interpersonal conflict?

A

the formal & informal roles that govern interaction break down & it may be difficult to determine responsibility

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8
Q

why are ambigious performance criteria frequent?

A

cause of conflict between managers & employees

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9
Q

how can scare resources lead to interpersonal conflict?

A

Differences in power are magnified when common resources are in short supply

Resources may also act as buffers in sufficient quantities which, when removed, allow conflict to surface

Scarcity has a way of turning latent or disguised conflict into overt conflict

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10
Q

what are the types of interpersonal conflict

A

relationship related

task related

process related

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11
Q

relationship related interpersonal conflict

A

interpersonal tensions, that have to do with the relationship

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12
Q

task related interpersonal conflict

A

disagreements about the nature​of the work to be done

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13
Q

process related interpersonal conflict

A

disagreements about how work should be organized and accomplished

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14
Q

how can you manage conflicts, where the factors?

A

competing

accommodating

compromising

avoiding

collaborating

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15
Q

how can competing be helpful to manage conflict?

A

m​aximizes assertiveness for your own position and minimizes cooperative response

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16
Q

in which cases would you use computing to manage conflicts?

A

when the conflict tends to be framed in win-lose terms

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17
Q

how can accommodating be a way to manage conflict?

A

one party cooperates with the other party, while not asserting
one’s own interests

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18
Q

what is a con of accommodating to manage conflict?

A

may be seen as a sign of weakness

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19
Q

how can compromise be helpful to manage conflict?

A

combines intermediate levels of assertiveness and cooperation

tends to be a satisficing approach — neither true competition nor true accommodation

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20
Q

is compromise the most creative way to manage conflict?

A

Compromise does not always result in the most creative response to conflict

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21
Q

how can avoiding as a way to manage conflict characterized?

A

characterized by low assertiveness of one’s own interests & low cooperation with the other party

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22
Q

what are the positive effects of stimulating conflict

A

it leads to change

change leads to adaptation

adaptation leads to survival

C​onflict → Change → Adaptation → Survival

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23
Q

what are stressors

A

the Indian dudes from the JMICC stressing every two seconds

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24
Q

nah but for real, what are stressors

A

environmental events or conditions that have the potential to induce stress

ex: A person’s job, a person’s co-workers, conditions such as extreme heat & cold, & hostility from others

25
Q

what is stress

A

psychological reaction to the demands inherent in a stress

person does not feel capable to manage these demands

has the potential to make a person feel tense or anxious because of this

26
Q

what are stress reactions?

A

behavioural, psychological, & physiological consequences of stress

27
Q

how can personality affect stress?

A

Personality can affect both the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur

28
Q

what are three key personality traits that influence stress??

A

L​ocus of control

T​ype A behaviour pattern

negative affectivity

29
Q

locus of control affecting stress

A

external factors that can cause anxiety

30
Q

T​ype A behaviour pattern affecting stress

A

ambitious

competitive

causes hostility and repressed anger

31
Q

negative affectivity affecting stress

A

negative view of the world

you perceive more stressors

more sensitive of to stressors

provoke stress

use passive coping

32
Q

what is the pattern of stress

A
  1. stressors
  2. felt stress
  3. stress reactions
33
Q

what is the pattern of the influence of personality on stress

A
  1. personality influences perception of stressors
  2. personality influences reactions to perceived stressors
  3. personality influences reactions to felt stress
34
Q

what are type type of stressors that can be encountered in an organization?

A

executive and managerial stressors

operative-level stressors

boundary role stressors

burnout

emotial labour

35
Q

executive and managerial stressors

A

Executives and managers make key organizational decisions and direct the work of others

this leads them to experience special forms of stress

includes the stressor of role overload

36
Q

what is role overload?

A

​occurs when one must perform too many tasks in too short a time period

This is an especially common stressor for managers

Management is an ongoing process, and few managers get time to rest or even to think about a new work strategy

37
Q

operative-level stressors

A

The occupants of operative positions are sometimes exposed to a special set of stressors:

The job demands-job control model

38
Q

who are operatives?

A

individuals who occupy nonprofessional and nonmanagerial positions in organizations

39
Q

The job demands-job control model

A

model that asserts that jobs promote high stress when they make high demands while offering little control over work decisions

40
Q

Boundary Role Stressors, Burnout, and Emotional Labour

A

Occupants of boundary role positions are especially likely to experience stress as they straddle the imaginary boundary between the organization and its environment

41
Q

what are boundary roles?

A

positions in which organizational members are required to interact with members of other organizations or with the public

42
Q

what are general stressors?

A

stressors that are probably experienced equally by occupants of all roles

43
Q

how can interpersonal conflicts lead to stress?

A

it can lead to real or perceived attacks on our self-esteem or integrity

ex:

44
Q

what is mobbing?

A

​occurs when a number of individuals, usually direct co-workers, “gang up” on a particular employee

45
Q

why do victims of mobbing experience stress?

A

because they feel powerless to deal with the perpetrator(s)

46
Q

what are the types of reactions to stress?

A

Behavioural reactions

psychological reactions

47
Q

Behavioural reactions to stress

A

activities that the stressed individual uses in an attempt to cope with the stress

include problem solving, performance, withdrawal, & the use of addictive substances

48
Q

psychological reactions to stress

A

primarily involve emotions and thought processes

actions frequently reveals in individuals’ speeches and actions

49
Q

what is the most common use go psychological reactions?

A

the use of defense mechanisms

50
Q

what is the use of defense mechanisms?

A

psychological attempts to reduce the anxiety associated with stress

51
Q

what are common defense mechanisms?

A

rationalization

projection

displacement

reaction formation

compensation

52
Q

rationalization

A

attributing socially acceptable reasons or motives to one’s actions

want actions to appear reasonable & sensible

53
Q

projection

A

​attributing one’s own undesirable ideas & motives to others​so that they seem less negative

54
Q

displacement

A

directing feelings of anger at a “safe” target rather than expressing them where they may be punished

Darth maul type of shit

55
Q

reaction formation

A

expressing oneself in a manner that is directly opposite to the way one truly feels

don’t want to risk negative reactions to one’s true position

56
Q

compensation

A

applying one’s skills in a particular area to make up for failure in another area

57
Q

true or false

Workplace stress can double the risk of heart attacks

A

true

58
Q

what type of diseases has stress been related to?

A

respiratory and bacterial infections

59
Q

what are physiological reactions to stress

A

bad stuff that happens to your physical health because of stress

ex: There is evidence that work stress is associated with electrocardiogram irregularities and elevated levels of blood pressure, cholesterol, and pulse

comm 222: organizational behavior (13 decks)

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