Chapter 13 Flashcards
1
Q
What are 4 (horsemen) negative behaviours that predict dissatisfaction?
A
- criticism
- contempt
- defensiveness
- stongwalling
2
Q
What is coding?
A
Counting verbal and non-verbal behaviours like eye contact, as a means of quantifying
3
Q
What are the communication differences between men and women and why?
A
- women are more likely to make demands
- men are more likely to withdraw
> > Men have no interest in changing the status quo because it works for them; women are often carrying the larger work load
