CHAPTER 13 Flashcards
1
Q
A contractual relationship for the provision of business services by an external provider.
A
OUTSOURCING
2
Q
4 definitions of core competency:
A
- TRADITIONALLY PERFORMED INTERNALLY
- CRITICAL TO BUSINESS SUCCESS
- CREATING CURRENT OR POTENTIAL COMPETITIVE ADVANTAGE
- INFLUENCE FUTURE GROWTH
3
Q
4 steps in preparing for outsourcing:
A
- DEVELOP BENCHMARKS AND DATA
- DEVELOP CHANGE MANAGEMENT SKILLS
- DEVELOP CONTRACT AND PERFORMANCE MANAGEMENT
- DEVELOP COMMUNICATION CHANNELS AND SKILLS
4
Q
Describes the responsibilities to be outsourced and invites potential providers to present their proposal for carrying out the job.
A
REQUEST FOR PROPOSAL
5
Q
7 criteria for evaluating potential outsourcers:
A
- HR PROCESS EXPERTISE
- PRIOR EXPERIENCE AND TRACK RECORDS
- FINANCIAL STABILITY
- SLA AND COMPATIBILITY OF STANDARDIZATION
- LEADING-EDGE TECHNOLOGY AND COMMITMENT TO INVEST IN MORE
- CULTURAL COMPATIBILITY
- READINESS TO INVEST IN TRANSITION MANAGEMENT
6
Q
2 frequent causes of outsourcing problems:
A
- POOR SERVICE DEFINITION
- WEAK MANAGEMENT PROCESSES
