Chapter 12 - The Trainee / Instructor relationship

Question 1

How should an instructor identify and describe a problem with a trainee?

Answer 1

They should avoid branding them with a label and explain how the person was seen to behave

Question 2

What 4 things can be done to form a good trainee/instructor relationship?

Answer 2

1. Adopt a friendly style
2. Be honest and open with the trainee
3. Take an interest in the trainee and their progress
4. Use humour where it is appropriate

Question 3

What 4 things need to be done when the relationship starts to break down between the instructor and the trainee?

Answer 3

1. Keep calm
2. Find the root cause
3. Be prepared to listen
4. Think before acting