Chapter 10 - Human Behavior

Question 1

What are the two methods for coping with anxiety?

Answer 1

Direct coping

Defensive Coping

Question 2

What is the best method for coping with anxiety?

Answer 2

Direct coping is usually better

Question 3

Defensive coping can be thought of as a form of repression. What can repression be broken down into?

Answer 3

• Rationalisation: Making it out as though failure is not an issue
• Projection: Assigning ones faults to others
• Reaction formation: Expression of private feelings opposite to what they are
• Undoing: Trying to fix an issue with verbal apology rather than with further study
• Displacement: Directive negative feelings to somewhere other than the target

Question 4

What is positive reinforcement?

Answer 4

Use of verbal encouragement, bringing on a psychologically good feeling

Question 5

What is negative reinforcement?

Answer 5

Use of negative phrases to try and get across a learning point

Question 6

Why is there still a place for negative reinforcement?

Answer 6

Because positive reinforcement can become overwhelming if it is overused

Question 7

When referring to the different positions in life, what is the Winner Position?

Answer 7

Happy with themselves and the people around them

Question 8

When referring to the different positions in life, what is the Criminal Position?

Answer 8

Happy with themselves but not with the input from others

Question 9

When referring to the different positions in life, what is the Victim Position?

Answer 9

Feels that they are not up to the job, but this is not due to the people around them

Question 10

When referring to the different positions in life, what is the Loser Position?

Answer 10

Doesn’t like what they see in life, both in themselves and in others